Business Operations Manager

Fortune; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Fortune is seeking a high-visibility operations leader to partner with senior stakeholders across Europe and the Middle East. You will oversee the UK P&L view, manage Salesforce reporting, and govern the business cadence in close alignment with the CEO and finance, sales, and marketing leaders.

You will drive data-driven decision making, automate reporting where possible, and ensure accuracy of trackers used in executive reviews.

Qualifications

• 4–6 years in business, commercial, or sales/operations roles with senior stakeholder exposure.
• Strong ability to challenge numbers and shape business processes.
• Experience in forecasting, budgets, and P&L understanding.
• Hands-on Salesforce reporting and data accuracy are essential.

Responsibilities

• Act as a trusted partner to senior leadership on commercial and operational decisions.
• Exercise independent judgment to elevate, flag, or resolve issues directly.
• Influence planning, forecasting, and reporting beyond mere request fulfillment.
• Track actuals vs. plan for revenue, cost, and margin; flag variances early.
• Own project- and event-level P&L; reconcile with Finance numbers.
• Support forecast and budget updates with clean figures.

Skills

Strategic thinking

Stakeholder management

Data analysis

Excel proficiency

Tools

Salesforce

Excel

Job description

Working pattern

3 days/week in office (subject to change)

Reporting to

CEO, UK & Europe & MIDDLE EAST

About the role

A high-visibility operations role partnering directly with senior stakeholders across the Europe and Middle East businesses. This role requires sound judgment,

independent decision-making, and the confidence to challenge numbers, push back on gaps, and shape how the business runs. you'll oversee the UK P&L view (data

tracking, updates, etc.), Salesforce reporting, and the business's operating cadence, working closely with the CEO and leadership from Finance, Sales, and Marketing.

Key Responsibilities(But not limited to the following)

• Act as a trusted partner to senior leadership (CEO, Finance, Sales, Marketing, Legal) on commercial and operational decisions
• Exercise independent judgment on what to elevate, flag, or resolve directly
• Influence how teams plan, forecast, and report, not just execute their requests
• Track actuals vs. plan (revenue, cost, COGS, margin); flag variances early
• Own project- and event-level P&L; reconcile with Finance's official numbers
• Support forecast and budget updates with clean, accurate figures

Reporting

• Work with SF Admin to identify errors in data entry and process by team members
• One shared set of trackers across revenue, cost, pipeline, projects, and events.

Operational efficiency

• Help the sales team to optimise efficiency by setting up the process and cutting down on manual repetitive hours
• Automate recurring data outputs and reports to cut manual work
• Set up a standard report/template for the team to run before meetings and save time from repetitive work
• Automate trackers to provide review cycles, not day-of,

Requirements

• 4-6 years experience in business/commercial/sales/project operations, ideally partnering with senior stakeholders
• Hands-on Salesforce reporting experience
• Strong Excel; comfortable with budgets, forecasts, margin
• Sharp commercial judgment and independent decision-making ability
• Confident communicator, comfortable challenging senior stakeholders on data and gaps
• Can push work cross-team without creating friction
• Bonus: media, events, sponsorship, publishing, or B2B sales background
• Bonus: experience automating reports/dashboards (Excel macros, Salesforce automation, or similar tools)

Success looks like

• Leadership treats this person as a go-to partner, not just a reporting function
• EUROPE AND MIDDLE EAST P&L tracked accurately; gaps flagged before they hit a review
• Sales pipeline and forecasting are clearer and more reliable
• Reporting is automated where possible, freeing up time for analysis
• Trackers updated proactively; Finance and commercial teams work from the same numbers
• Leadership spends meetings deciding, not reconciling