Revenue Operations Associate

Gh Gruppe; London; Remote; GBP 75,000 - 85,000; Full time

Job summary

Join a dynamic team at a leading livestream shopping platform, where you'll play a pivotal role in driving revenue operations. This position offers the opportunity to work on innovative projects that enhance lead generation and support sales initiatives across international markets. With a focus on data-driven decision-making, you'll collaborate with various teams to optimize processes and improve operational efficiency. This forward-thinking company values a growth mindset and encourages team members to thrive in a fast-paced environment. If you're passionate about e-commerce and ready to make a significant impact, this role is perfect for you.

Benefits

Flexible Time off Policy

Health Insurance options

Home office setup allowance

Monthly allowance for cell phone and internet

Monthly allowance on food and wellness

Annual allowance towards Childcare

Lifetime benefit for family planning

16 weeks of paid parental leave

Qualifications

• 3+ years experience in consulting or high growth startups required.
• Strong SQL and Excel skills are necessary for this role.

Responsibilities

• Scale Lead Generation function for global Sales Teams.
• Analyze data for effectiveness and collaborate on strategies.

Skills

Data Analysis

Problem Solving

Process Optimization

Stakeholder Management

Education

Bachelor's degree in Business

Bachelor's degree in Economics

Bachelor's degree in Engineering

Tools

SQL

Excel

Salesforce

Job description

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

The Categories and Expansion (CatEx) team at Whatnot is responsible for the expansion of our categories and the continued growth of sellers and buyers on the platform. This role sits on our international Revenue Operations team, which supports our Launch (new categories), Sales (mature categories) and nascent Post Sales teams across all international markets. Categories and Expansion is your “client” and you are responsible for enabling the best, fastest ways to support them in bringing in new sellers.

Responsibilities

• Scale up our nascent Lead Generation function to build a best-in-class Lead Generation system for our Launch and Sales Teams globally, collaborating closely with our US counterparts.
• Analyze the data on effectiveness of BPO & other lead generation sources looking at leads generated, rejection rate, and other metrics and collaborate on strategies to enhance the quality of their work.
• Collaborate closely with CatEx members to relay feedback and address any emerging issues around Leads.
• Support RevOps team in forecasting, in-depth analyses, and input from RevOps, Sales leadership and Finance to build sales models and inform team goals.
• Support driving the CatEx planning cycle by setting and tracking targets across various Sales & Launch teams that align with growth strategy and goals.
• Support broader RevOps needs such as conducting strategic analyses, building performance monitoring, and taking on special projects.
• Take on key strategic and operational special projects that move the business forward and help us scale.
• Support CatEx leaders in identifying and presenting data & insights.
• Work closely with the CatEx launch, category, and central ops functions to ensure smooth operation and clear division of responsibility.

Team members in this role are required to be within commuting distance of our London, UK or Berlin, Germany hubs.

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

Minimum Requirements

As our next Revenue Operations Associate you should have 3+ years of experience in consulting or high growth startups, plus:

• Bachelor's degree in Business, Economics, Engineering or related field.
• You love getting in the weeds and down to go deep with the data; (devil is in the details in this role!)
• SQL & Excel experience.
• You have a proven track record of solving problems using data.
• You’re energised by optimising processes & improving operations.
• You have a low ego - happy to do anything it takes to help us grow. (We are on an international rocketship!)
• You can move remarkably fast with little structure or oversight.
• You’re able to ruthlessly prioritise asks from 20+ stakeholders and focus on impact on the business.

Nice to Have

• Experience working on a marketplace or a two-sided platform.
• Experience working with Salesforce (or a strong desire to learn).
• Experience or passion for buying and selling in online marketplace communities.
• Experience working for or around a sales team previously.
• Executive communication skills; you can show and explain insights to a variety of audience types.

£75,000/year to £85,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break).
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support
  • Home office setup allowance.
  • Monthly allowance for cell phone and internet.
• Care benefits
  • Monthly allowance on both food and wellness.
  • Annual allowance towards Childcare.
  • Lifetime benefit for family planning, such as adoption or fertility expenses.
• Monthly allowance to dogfood the app.
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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