Revenue Operations Analyst

Cornwall Insight; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the energy market is seeking a Revenue Operations Analyst to enhance their sales infrastructure. This role involves managing CRM strategy, ensuring data quality, and providing insights to drive commercial performance. Ideal candidates will have strong analytical skills and experience in B2B sales operations.

Benefits

Company bonus scheme

Private medical healthcare

Contributory pension scheme

25 days holiday per annum

Annual wellbeing day

Annual volunteering day

Ability to buy additional holiday

Perkbox discount scheme

Death in service benefit

Company sick pay

Parental leave pay

Cycle-to-work scheme

Monthly employee value awards

Qualifications

• Deep knowledge of Salesforce with a proven track record.
• Strong data and analytical skills.
• Experience in Sales Operations within a B2B environment.

Responsibilities

• Act as the Salesforce business owner for the commercial function.
• Build and maintain dashboards and reports in Salesforce.
• Support commercial leaders in pricing and deal structuring.

Skills

Salesforce

Data Analysis

Communication

Problem Solving

Attention to Detail

Job description

Description
Cornwall Insight is an award-winning provider of research, analysis, consulting and training to businesses and stakeholders engaged in the Great British and Irish energy markets.

We’re seeking a strategic, hands-on Revenue Operations Analyst to join our commercial team and play a central role in building a best-in-class sales infrastructure. You’ll work closely with the Chief Commercial Officer (CCO) and a growing team of new business and account managers to drive operational excellence, CRM discipline, commercial performance. There will be a key focus on quality control of the billing element of closed sales. This is a high-impact role focused on structure, systems, insights—and ensuring every closed deal translates into clean, billable revenue.
This is a fantastic opportunity for someone who thrives on creating structure, enabling sales teams, and leveraging data to deliver insights and accountability.
Key Responsibilities
CRM Strategy, Adoption & Compliance

• Act as the Salesforce business owner for the commercial function.
• Lead the design, refinement, and documentation of sales processes within the CRM.
• Champion CRM hygiene, driving user adoption, data integrity, and process compliance across the sales, account management teams and wider organisation.
• Deliver onboarding and training for new users to drive consistent usage.

Reporting, Dashboards & Insights

• Build and maintain dashboards and reports that provide clarity and accountability in Salesforce for sales reps, team leads, and the CCO.
• Develop a regular cadence of performance reporting that supports pipeline management, forecasting, and commercial planning.
• Identify trends, risks, and opportunities through data analysis and translate them into clear recommendations.

Commercial Support

• Support commercial leaders in pricing, deal structuring, and proposal development for complex deals, and commercial strategy.
• Collaborate closely with marketing, finance, and delivery teams to ensure alignment across the full revenue cycle.
• Administer commission schemes and non-standard commercial contracts in partnership with Finance.
• Partner with the CCO to establish KPIs, track performance, and support continuous improvement across the team.

Skills, Knowledge and Expertise

• 
  Deep knowledge of Salesforce (Sales Cloud) with a proven track record of managing CRM strategy, dashboards, and user adoption.

• Strong data and analytical skills—able to create dashboards, interrogate pipeline data, and generate actionable insights.

• A proactive approach to CRM data quality and process discipline.

• Analytical mindset with strong attention to detail and problem-solving skills.

• Excellent communication and interpersonal skills; able to work cross-functionally and influence effectively.

• A self-starter mindset, comfortable working in a fast-paced and evolving environment.

• Familiarity with sales forecasting, territory planning, or commercial policy.

• Exposure to marketing or customer success operations.

• Strong experience in Sales Operations within a B2B environment, ideally in a professional services, SaaS, or consulting business.

• Experience delivering accurate reports and commercial insights for senior stakeholders.

• Demonstrated ownership of CRM strategy and reporting, preferably in Salesforce Sales Cloud.

• A successful track record of improving sales process efficiency and enabling team performance.

• Familiarity with forecasting, pipeline hygiene, and deal support processes.

• Experience partnering with senior commercial leaders and influencing stakeholders across teams.

• Experience delivering training to sales teams and producing clear and relevant sales focused documentation.

Benefits

• Company bonus scheme
• Private medical healthcare
• Contributory pension scheme
• 25 days holiday per annum, increasing by 1 day for each year of service up to 5 years
• Annual wellbeing day
• Annual volunteering day
• Ability to buy additional holiday through salary sacrifice
• Perkbox discount scheme
• Death in service benefit
• Company sick pay
• Parental leave pay
• Cycle-to-work scheme
• Monthly employee value awards

About Cornwall Insight Cornwall Insight is the pre-eminent provider of research, analysis, consulting and training to businesses and stakeholders in the Great British, Irish and Australian energy markets. We leverage a combination of analytical capability, a detailed appreciation of regulation codes and policy frameworks, and a practical understanding of how markets function.