Returns Coordinator

Rayner; Crawley; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Wellbeing reimbursement

On-site parking

Private healthcare

Technical training

Cycle-to-Work

Job summary

Rayner in Crawley seeks a Warehouse Coordinator to keep our warehouse operations running smoothly, accurately, and on time. This hands-on role focuses on returns, stock control, and collaboration with Warehouse Leaders, Supply Chain and Customer Service to meet priorities.

As Coordinator you will manage daily activities, support fulfilment and inventories, monitor performance, resolve issues, and maintain safe, clean storage areas.

Qualifications

• Must be PC literate with word and spreadsheet apps.
• Strong communication and coordination within a team.
• Experience in warehouse/operations environments.

Responsibilities

• Coordinate daily warehouse activities to support stock control and order fulfilment.
• Process inventory transactions including returns and stock checks.
• Coordinate fulfilment and schedule communication across teams.
• Generate shipment documentation (packing slips, invoices, MSDS sheets) and other docs.
• Monitor KPIs and maintain accurate warehouse records.
• Support safety, quality, and SOP compliance.

Skills

PC literate

Team coordination

Warehouse experience

Tools

ERP/WMS systems

Inventory traceability (serial/lot)

Job description

We’re hiring a Warehouse Coordinator to join our team and play a key role in keeping our warehouse operation running smoothly, efficiently and accurately.

Please note: this is a 12-month fixed term role for maternity cover.

This is a hands‑on coordination role, focusing on returns and working closely with Warehouse Team Leaders, Supply Chain and Customer Service to ensure orders are fulfilled on time, stock is accurately controlled, and business priorities are effectively communicated across the warehouse.

You’ll be responsible for coordinating daily warehouse activities, supporting fulfilment and inventory processes, monitoring operational performance and helping resolve issues when they arise.

Key Responsibilities include:

• Coordinate daily warehouse activities to support efficient stock control and order fulfilment operations.


• Process inventory transactions accurately, including returns, stock discrepancies, stock checks, and system updates.


• Coordinate fulfilment activities, ensuring orders are prioritised, scheduled, and communicated effectively across teams.


• Consolidate orders where applicable to reduce transit costs while insuring delivery is on time, in full, and without damage.


• Generate all supporting documentation for a shipment including packing slips, delivery notes, commercial invoices, required MSDS sheets, and any other documentation.


• Support Warehouse Team Leaders with day-to-day operational planning and task coordination.


• Monitor and report on warehouse KPIs, maintaining accurate records and operational data.


• Support the investigation and resolution of customer complaints, operational issues, and inventory discrepancies.


• Maintain effective communication between Warehouse, Supply Chain, and Customer Service teams to support business priorities.


• Maintain safe, clean, and organised warehouse and storage areas.


• Follow all Health & Safety, Quality, GMP, and SOP requirements, ensuring accurate documentation and compliance.


• Support continuous improvement initiatives, warehouse projects, and cross-functional team activities.

Skills & Experience Required:

Essential

• PC literate and familiar with both word and spreadsheet packages


• Experience effectively communicating and coordinating tasks within a team


• Previous experience of working as part of warehouse / operations team

Desirable

• Experience of using ERP / WMS systems


• Experience working in an environment with inventory traceability at a serial or lot level


• Experience with export documentation including customs invoices, packing slips, delivery notes, and requirements for dangerous goods transport


• Knowledge of health and safety procedures and ensuring adherence amongst team


• Experience of working in a high-pressure environment with the ability to work towards achieving objectives against tight deadlines


• Background working in a manufacturing/ warehouse / process driven environment

What we can offer you:

• Competitive pay for financial security & stability


• Annual Wellbeing Reimbursement (for Spa Treatments, Gym Memberships, Dentistry & more!)


• On-site Parking & Restaurant for convenience and cost efficiency


• Private Healthcare & On-site Monthly Massages


• Ongoing technical training to help you succeed and progress


• Recognition Programs that celebrate teamwork & individual contributions


• Modern Manufacturing Environment with state-of-the-art facilities


• Supportive Team Culture built on collaboration & respect


• Consistent Shifts to support your work life balance & social life


• Pension Plan to secure your future


• Cycle-to-Work Scheme to stay active and eco-friendly


• Enhanced Parental Pay to support growing families


• Referral Bonus to be rewarded for recommending talent