Retentions Advisor - Head Office

McQueens Dairies Ltd; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Office hours

Free onsite parking

Full training in Excel

Pension contribution

Job summary

McQueens Dairies Ltd in Glasgow is seeking a Retentions Advisor at Head Office to help reduce cancellations and retain customers. The role runs Monday to Friday with no evenings or weekends, offering weekly pay and structured training.

You will handle contact centre interactions, deliver excellent service, and work towards retention targets while maintaining customer satisfaction. The position includes full training in customer service and Excel, with pension contributions and office parking.

Qualifications

• 2+ years contact centre/customer service experience.
• Experience in retentions is desirable.
• Strong communication and problem-solving skills.
• Willing to pass DBS check.

Responsibilities

• Understanding reasons for cancellation.
• Providing solutions to retain customers.
• Delivering excellent service and building strong customer relations.
• Meeting retention targets whilst ensuring customer satisfaction.

Skills

Customer service

Retentions experience

Communication

Problem-solving

Tools

Excel

Job description

Retentions Advisor - Head Office (VN1001) Glasgow, Scotland

Retentions Advisor – Glasgow (G4 9XA)

Monday to Friday – No evenings or weekends

Weekly Pay + training + career progression

Whatyou’lldo:

• Understanding reasons for cancellation
• Providing solutions and guidance toretaincustomers
• Delivering excellent service and building strong customer relations
• Meeting retention targets whilst ensuring customer satisfaction

Whatyou’llneed:

• 2+ yearscontact centre/customer service experience, ideally in a sales environment due to volume of calls.
• Experience in retentions (desirable,butnot essential)
• Strong communicationand problem-solving skills
• Positive attitude and target driven mind
• Successful candidates must pass a DBS check

What we offer:

• Base salary of £27780.48. (typical earnings £31,000-£36,000)
• Weekly pay + bonus structure
• Office hours (8am-5pm)
• Free onsite parking
• Full training in customer service and Excel
• Pension contribution

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