Retentions Advisor - Head Office

McQueens Dairies; Glasgow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonus structure

Free onsite parking

Full training in Excel

Career progression opportunities

Pension contribution

Job summary

McQueens Dairies is hiring a Retentions Advisor in Glasgow to handle customer cancellations and implement retention strategies. You will be the first point of contact, identifying cancellation reasons and offering solutions while delivering excellent service. The role requires 2+ years in a contact centre, strong communication, and a target-driven mindset.

A DBS check is required. Base salary £27,976.48 with uncapped bonus; typical earnings £31,000–£36,000 OTE.

Qualifications

• 2+ years contact centre experience, ideally in a sales environment due to volume of calls.
• Experience in retentions is desirable but not essential.
• Strong communication and problem-solving skills.
• Positive attitude and target driven mindset.
• Successful candidates must pass a DBS check.

Responsibilities

• Be the first point of contact for customers considering cancelling accounts.
• Identify reasons for cancellation and provide retention solutions.
• Deliver excellent service and build strong customer relations to meet retention targets.

Skills

Customer service experience

Strong communication

Problem solving

Target driven

Tools

Excel

Job description

Retentions Advisor - Glasgow (G4 9XA)

• £27,976.48. base salary + uncapped bonus (£31,000-£36,000 OTE)

• Monday to Friday - No evenings or weekends

• Weekly Pay + training + career progression

• Overtime Opportunities

What you'll do:

As a retentions advisor you will be the first point of contact for customers considering cancelling their accounts. Your role will involve:

• Understanding reasons for cancellation
• Providing solutions and guidance to retain customers
• Delivering excellent service and building strong customer relations
• Meeting retention targets whilst ensuring customer satisfaction

What you'll need:

• 2+ years contact centre/customer service experience, ideally in a sales environment due to volume of calls.
• Experience in retentions (desirable, but not essential)
• Strong communication and problem-solving skills
• Positive attitude and target driven mind
• Successful candidates must pass a DBS check

What we offer:

• Base salary of £#removed#. (typical earnings £31,000-£36,000)
• Weekly pay + bonus structure
• Office hours (8am-5pm)
• Free onsite parking
• Full training in customer service and Excel
• Career Progression Opportunities
• Pension contribution