Retentions Account Manager

Clear Business Group; Sale; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is seeking a Retentions Account Manager to engage existing customers and renew contracts. This full-time role requires strong B2B sales experience, excellent communication, and a customer-centric approach. With a hybrid work model and various benefits, it's an opportunity to join an award-winning team dedicated to supporting small businesses.

Benefits

Up to 10% performance bonus

25 days annual leave, increasing with service

Birthday off

Option to buy/sell holidays

Access to LinkedIn Learning

Retail discounts

Onsite café/bar

Well-being support

Paid volunteering day

Cycle to work/travel loans

Pension and life assurance

Qualifications

• At least 2 years in high-volume B2B sales or customer service.
• Experience negotiating product and contract terms.
• Proficiency with sales CRM and lead management systems.

Responsibilities

• Conduct outbound calls to retain and renew contracts.
• Complete reports and CRM updates accurately.
• Build strong relationships across the company.

Skills

Communication

Attention to detail

Resilience

Adaptability

Relationship-building

Tools

Sales CRM

Job description

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Role Profile

This is a high-volume outbound calling B2B sales role, focused on engaging with Clear Business's existing customers to renew their contracts and retain the products and services they supply. All activity must align with Clear Business's values and sales behaviors, maintaining a customer-centric approach.

What We Want You To Do

• Outbound calls to Clear Business customers to retain and renew contracts.
• Perform all activities within regulatory standards, GDPR, and quality policies.
• Complete reports, system, and CRM updates accurately and promptly.
• Develop expert knowledge of Clear Business’s products, systems, and processes.
• Build strong working relationships across the company.

What Success Looks Like

• Consistently achieve commercial targets.
• Meet activity targets.
• Operate within quality guidelines.
• Achieve objectives set with the Customer Growth Sales Manager.
• Receive high scores in customer satisfaction surveys and internal feedback.

Minimum Requirements

• At least 2 years of success in high-volume B2B sales, retentions, or customer service roles.
• Experience negotiating product, price, and contract terms.
• Understanding of B2B sales processes and regulatory requirements.
• Proficiency with sales CRM and lead management systems.

Personal Capabilities

• Excellent communication skills, adaptable to customers.
• Attention to detail, organized, responsible.
• Resilient, driven, competitive.
• Motivated for personal development.
• Professional demeanor, good relationship-building skills.

Qualifications & Other Requirements

• Experience in IT, Utilities, or Service sectors preferred but not essential.
• Located within commuting distance of the office.

Benefits

• Up to 10% performance bonus.
• 25 days annual leave, increasing with service.
• Birthday off.
• Option to buy/sell holidays.
• Access to LinkedIn Learning.
• Retail discounts.
• Onsite café/bar.
• Well-being support, including GP, mental health, fitness, legal, and financial advice.
• Paid volunteering day.
• Cycle to work/travel loans.
• Pension and life assurance.

Location: Sale office, South Manchester.

Hours: Full-time, 37.5 hours/week, Mon-Fri, no evenings/weekends.

Hybrid work model: 3 days remote.

About Clear Business

Providing essential services for small businesses in the UK, with numerous awards and recognitions.

Next Steps

Apply today to join our award-winning team. We value diversity and inclusion. Pre-employment checks apply.