Retail Travel Advisor

jobs24.co.uk; Newcastle-under-Lyme; On-site; Full time

Job summary

Join a forward-thinking company as a Travel Advisor and become a destination expert! In this engaging role, you'll create unforgettable holiday experiences for customers while achieving sales targets. With a commitment to inclusivity and support, you'll receive training on various systems to enhance your skills. Enjoy a flexible shift pattern and be rewarded for exceeding your targets with a competitive commission scheme. This is a fantastic opportunity to develop your career in a customer-focused environment, making memorable holidays come to life for everyone.

Benefits

Commission Scheme

Holiday Benefits

Discounts and Special Offers

Health and Wellbeing Programs

Career Development Investment

Pension Scheme

Life Assurance

Qualifications

• Experience in customer service and sales is essential.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Recommend and sell holidays, cruises, and additional products.
• Investigate and resolve customer questions or complaints.

Skills

Customer Service

Sales Skills

Problem Solving

Adaptability

Tools

Sales Systems

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as a Travel Advisor in our Newcastle Under Lyme store, we'll support you to become a destination expert so that you can recommend and sell holidays, cruises, UK breaks, and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. Your drive to achieve will lead you to exceed your sales objectives; in Retail, we call it 'Smashing your Targets'.

- You'll embrace change and rise to the challenges of a customer-engaged role both face-to-face and virtually.

- If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint.

- As technology advances, so does TUI. You'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

1. TUI offers more than just a basic salary, which already starts at £12.58 per hour.
2. Be rewarded for exceeding your targets with our commission scheme.
3. Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off.
4. Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community, and Career.
5. Investment in your development and career progression.
6. Pension scheme and life assurance.