Retail Travel Advisor

TUI AG; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in High Wycombe is seeking a Travel Advisor to recommend and sell holidays and additional products. The ideal candidate will have a passion for travel and experience in customer service. You will inspire customers, exceed sales targets, and resolve issues effectively. This role offers a starting salary of £12.58 per hour, commission opportunities, and a variety of benefits including holiday discounts.

Benefits

Starting salary of £12.58 per hour

Commission scheme

Holiday benefits and discounts

Training and development

Pension scheme and life assurance

Qualifications

• Experience in a customer-focused role, preferably in retail or travel.
• Ability to work flexible hours, including weekends and evenings.
• Passion for travel and a desire to inspire customers.

Responsibilities

• Recommend and sell holidays, cruise, and additional products.
• Deliver exceptional customer service and support.
• Investigate and resolve customer complaints effectively.

Skills

Customer service

Sales objectives achievement

Effective communication

Problem-solving

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our High Wycombe store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.