Retail Travel Advisor

Allscreens Nationwide Ltd; Exeter; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & wellbeing

Career progression

Pension & life assurance

Job summary

TUI in Exeter is seeking a Travel Advisor to join our Retail Team. You’ll help customers choose and book holidays, cruises, UK breaks and extras, putting them at the heart of our business. You’ll work varied shifts, including weekends and bank holidays, and evenings at busy times.

We provide training on systems to build knowledge and become a destination expert for memorable holidays. Benefit from a commission scheme, holiday discounts, health and wellbeing support, and opportunities for career

Qualifications

• Customer-focused role in a travel retail environment.
• Ability to meet sales targets and upsell products.
• Good communication and problem-solving skills.

Responsibilities

• Inspire customers and colleagues to create memorable holidays.
• Aim to exceed sales objectives in-store and via calls/virtual channels.
• Embrace change and handle challenges in a customer-facing role.
• Investigate and resolve questions or complaints to maintain high service standards.
• Receive training on systems to enhance product knowledge and customer experience.

Skills

Customer service

Sales targets

Communication

Teamwork

Tools

Point of sale systems

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Exeter store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.