Retail Travel Advisor

Allscreens Nationwide Ltd; Wrexham; On-site; GBP 1,515,000 - 2,066,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Health & Wellbeing

Pension scheme

Life assurance

Job summary

TUI is hiring a Travel Advisor in our Wrexham store to help customers choose and book holidays, cruises and UK breaks. You’ll build unforgettable holiday experiences and place customers at the heart of our business.

Expect varied shift patterns including weekends and bank holidays. You’ll be trained on multiple systems to empower you to sell with confidence and resolve queries or complaints effectively.

Qualifications

• Experience in customer service preferred.
• Able to work in a fast-paced retail environment.
• Strong communication and interpersonal skills.

Responsibilities

• Inspire customers and colleagues to choose and book holidays, cruises, UK breaks and related products.
• Aim to exceed sales targets through effective selling in-store and online interactions.
• Adapt to changing customer needs and assist with queries and complaints professionally.
• Receive training on systems to enhance product knowledge and customer service.
• Handle customer questions and resolve issues to create memorable holiday experiences.

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Wrexham store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• - TUI offers much more than just starting salary of £13.09 per hour
• - Be rewarded for exceeding your targets with our commission scheme
• - Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• - Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• - Investment in your development and career progression
• - Pension scheme and life assurance

ABOUT THE JOB

• - Use your passion to inspire your customers and colleagues whilst enjoying a great amount of fun
• - Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• - You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• - If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• - As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.