Retail Transaction Manager

Porsche; Greater London; On-site; GBP 40,000 - 76,000; Full time

Benefits offered by this job

OTE £76,000 potential

23 days holiday

Life Assurance

Pension Scheme

Employee Assistance Program

Job summary

Porsche Centre Mayfair is seeking a Retail Transaction Manager to optimise Finance, Insurance and Value-Added Product targets. You will coach the Sales Team on funding options, act as the subject expert on F&I products, and ensure an outstanding customer experience while adhering to Porsche and regulatory standards.

Role reports to the General Sales Manager and involves managing VWFS renewals, data accuracy, and compliance across processes. Previous F&I automotive experience is essential.

Qualifications

• Experience in a previous F&I focused automotive role.
• Knowledge of FCA and regulatory bodies relevant to financial services.
• AML risk awareness in high value retail environment.

Responsibilities

• Qualify customers and offer relevant F&I products.
• Present finance options and record referrals.
• Support target setting and monitor F&I performance.
• Coach sales executives on finance referrals.
• Maintain F&I data for forecasting and performance tracking.
• Manage VWFS finance renewals and related campaigns.
• Handle customer concerns per FCA procedures and Porsche standards.
• Ensure compliance with PRG Sales Process and related documentation.

Skills

F&I experience

Regulatory knowledge

AML awareness

Communication skills

Driver's license

Tools

DMS

CRM software

MS Office

Job description

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world’s most iconic brands and join Porsche Centre Mayfair. To apply for this role, you must have experience within a previous automotive Finance & Insurance (F&I) role.

Role:

Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre Mayfair optimises every opportunity to achieve the Centre’s Finance, Insurance and Valued Added Product Targets. You’ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers’ vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations.

Responsibilities:

• Ensure all customers are fully qualified and offered relevant value-added products
• Engage all retail customers with finance/product presentations and record referrals accurately
• Support target setting and monitor Sales Executives’ F&I performance
• Coach sales executives on finance referrals
• Maintain accurate F&I data for forecasting and performance tracking
• Manage VWFS Finance Renewals and maintain related platforms and campaigns
• Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
• Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform

Minimum Qualifications:

• Proven experience within a previous F&I focused automotive role
• Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
• Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment
• Knowledge/ understanding of the motor industry and applicable regulatory environment
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication and negotiation skills
• Valid driver's license and ability to drive

Experience / skills required (desirable):

• A track record of performing within a fast paced, customer-facing, luxury retail environment
• Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
• Sound understanding of industry processes
• Specialist Automotive Finance (SAF) Expert or Advanced accreditation

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• OTE of £76,000 with ability to overachieve and basic salary of £40,000.
• 33 days holiday (Including BH)
• This is a full-time position working Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9am to 5pm
• Tax efficient VW ECOS Vehicle
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre:

Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. Green Park tube is within a 2-minute walk.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.