Finance Renewals Specialist

Porsche; Guildford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Performance bonus up to 85%

5 days per week, no Sunday work

33 days holiday per year

Life Assurance

DC Pension Scheme

Employee Assistance Program

Discounts on Porsche products

Company vehicle (tax efficient)

Job summary

Porsche Retail Group is seeking a Finance Renewals Specialist in Guildford to drive renewal opportunities and deliver exceptional customer experiences. You will work with the sales team to discuss next-step options and tailor renewal solutions for high-value finance and lease agreements.

The role requires AML knowledge, strong communication skills, and the ability to navigate CRM and DMS systems. Competitive benefits include a base salary and performance bonus, with a 5-day workweek and no

Qualifications

• Experience in automotive finance renewals or similar role.
• Understanding of AML risk in high-value retail environments.
• Experience in fast-paced, customer-facing luxury retail settings.
• Knowledge of motor industry regulations and processes.

Responsibilities

• Proactively manage finance and lease renewal opportunities.
• Contact customers nearing end of finance agreements to discuss options.
• Collaborate with Sales Manager to meet renewal targets.
• Create tailored renewal solutions with Retail Transaction Managers.
• Provide operational support for Retail Transaction Managers when needed.
• Advise customers on trade-in, refinancing, lease renewals and vehicle options.
• Maintain strong customer relationships to drive loyalty.
• Assess eligibility and equity to recommend suitable finance options.
• Present finance products clearly and compliantly, ensuring FCA and lender compliance.

Skills

Customer communication

Financial renewals experience

AML knowledge

CRM platforms

DMS familiarity

Microsoft packages

Education

Full Driving Licence

Tools

CRM systems

Dealership Management Systems (DMS)

Microsoft Office

Job description

The Finance Renewals Specialist plays a key role in retaining customers by providing tailored finance solutions and guiding them seamlessly into their next vehicle or finance agreement. Working closely with the sales team, they maximise renewal opportunities, deliver exceptional customer experiences, and achieve Centre and Company objectives.

Responsibilities:

• Drive customer retention by proactively managing finance and lease renewal opportunities.
• Contact customers approaching the end of their finance agreements to discuss next-step options.
• Work closely with the General Sales Manager to deliver finance renewal targets and objectives.
• Partner with Retail Transaction Managers to create competitive and tailored renewal solutions.
• Provide operational support and cover for Retail Transaction Managers when required.
• Advise customers on trade-in, refinancing, lease renewal and vehicle purchase options.
• Build and maintain strong customer relationships to encourage loyalty and repeat business.
• Assess customer eligibility, credit profiles and equity positions to recommend suitable finance solutions.
• Present finance products, terms and payment options clearly, professionally and compliantly.
• Ensure all renewal activity, documentation and transactions meet FCA, lender and company compliance requirements.

Minimum Qualifications:

• Proven experience within the automotive industry in Finance Renewals performance
• Sound understanding of industry processes
• Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment.
• A track record of performing within a fast paced, customer facing, luxury retail environment.
• Knowledge/ understanding of the motor industry and applicable regulatory environment
• Comfortable at using various CRM platforms, dealership management systems (DMS) and Microsoft packages.
• Excellent communication skills – face to face, telephone and email/written.

Desirable Qualifications:

• Full Driving License
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication skills and ability to influence a variety of internal and external stakeholders
• SAF 3 Advance Qualification

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• £38,000 base salary with the potential to earn up to 85% of your salary as an annual performance bonus.
• Fixed hours each week - No Sunday working. 5 days per week = Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9.00am to 5.00pm
• VW Group tax efficient company vehicle
• 33 days holiday per year, with extra for long service
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:
The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.