Retail Team Member - Greater Manchester

National Trust; Manchester; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Substantial pension up to 10% of basic

Free entry to National Trust places (y

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts (gym, shopping

Holiday allowance up to 32 days

Flexible working when possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a part-time shop assistant for a festive-season role in Manchester. You will provide excellent customer service, help create appealing displays, and ensure the shop floor is tidy and welcoming.

The role requires 15 hours per week with availability on busy festive dates such as Christmas Eve, Boxing Day, and New Year’s Day. Applicants should be team players who can also work on their own initiative, be well-organised, and eager to learn new skills.

Qualifications

• Customer-focused service experience is desirable.
• Ability to work well in a team and show initiative.
• Strong organisational skills and reliability.
• Willingness to learn new skills and adapt to tasks.

Responsibilities

• Assist with deliveries and unpacking in the shop.
• Create and refresh shop displays to attract customers.
• Keep the shop floor clean, tidy and well presented.
• Support busy festive periods, including Christmas and New Year shifts.
• Work 15 hours per week, with availability during key dates.

Skills

Customer service

Team player

Organised

Willing to learn

Job description

Working Hours: You'll work 15 hours per week. Because this is a seasonal role, availability during our busiest festive dates is really important. You should therefore be available to work key dates across Christmas and New Year, including Christmas Eve, Boxing Day and New Year's Day, as required. You'll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

Christmas is one of the most exciting and atmospheric times of year at Dunham Massey. As the property comes alive for the festive season and Christmas lights, our shop becomes particularly busy, welcoming visitors throughout the day and into the evening. Our main shop will have extended opening hours alongside the Christmas lights, remaining open until 8.30pm. The property is also open across the Christmas period, closing only on Christmas Day.

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places