Retail Team Member – Customer Service & Food Expertise

Cook-9; Taunton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% staff discount

Team meals

B-Corp-certified business values

Job summary

COOK Taunton is seeking a friendly Retail Team Member to welcome customers, assist with menu choices, and promote offers. You will keep the shop clean, stocked, and ensure tills run smoothly, while delivering great service.

Full training is provided; no prior retail experience is required. You’ll work across our multi-channel setup including Click & Collect and local delivery, helping achieve daily and weekly sales targets.

Qualifications

• Experience in Retail or customer-facing roles welcomed.
• Full training provided on COOK products and processes.
• Willingness to learn and adapt in a fast-paced shop environment.

Responsibilities

• Offer remarkable service with the customer at heart of every interaction.
• Help customers plan menus and advise on catering for occasions; discuss offers and promotions.
• Keep the shop immaculate, stock rotated, and freezers full; manage stock checks as required.
• Operate the till efficiently and accurately; understand shop paperwork and legal checks.
• Engage in our multi-channel business, including local delivery, Click & Collect, and in-store sales to hit targets.
• Support the Shop Leader and teammates, maintaining a positive, can-do attitude.

Skills

Customer service

Cash handling

Stock management

Teamwork

Job description

COOK Taunton is seeking a friendly Retail Team Member to welcome customers, assist with menu choices, and promote offers. You will keep the shop clean, stocked, and ensure tills run smoothly, while delivering great service.

Full training is provided; no prior retail experience is required. You’ll work across our multi-channel setup including Click & Collect and local delivery, helping achieve daily and weekly sales targets.