Retail Team Leader & Store Floor Champion

Søstrene Grene Import A/S; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Søstrene Grene Birmingham is seeking a capable Supervisor to lead the store floor operations, delegate tasks, train staff and uphold a positive team spirit.

You will manage workflow, stock, cash handling, customer service, and contribute to a positive shopping experience in a fast-paced retail environment. This is an on-site role based in Birmingham with potential for additional responsibilities.

Qualifications

• Proven track record in fast-paced retail environments.

Responsibilities

• Managing the effective workflow of the shop floor
• Identifying tasks that need to be completed and delegating jobs to the right people
• Ensuring shop floor is always well stocked, communicating to staff what areas need to be refilled.
• Supervising work, evaluating performance, and providing feedback to colleagues and/or your manager as required.
• Creating a positive and proactive work environment for your Team, by leading with a ‘can-do’ attitude.
• Managing conflict
• Training new hires
• Keyholder duties, including opening and closing the store
• Assuming additional management responsibilities as may be required in the absence of the Management team.
• Assisting with staff scheduling as required
• Receiving, processing, and organising store deliveries
• Sign writing in line with established guidelines.
• Processing customer payments using the shop's Point of Sale (POS) system.
• End of day cashing up and float management.
• Cash Safe management and G4S lodgements
• Addressing and resolving customers complaints in a professional manner.

Job description

Søstrene Grene Birmingham is seeking a capable Supervisor to lead the store floor operations, delegate tasks, train staff and uphold a positive team spirit.

You will manage workflow, stock, cash handling, customer service, and contribute to a positive shopping experience in a fast-paced retail environment. This is an on-site role based in Birmingham with potential for additional responsibilities.