Retail Team Leader - Lead Service & Team Growth

WHSmith; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Wellbeing support

Job summary

WHSmith in M&S Food at Ealing Broadway Station is seeking a Team Leader to lead and inspire the team to provide exceptional customer service, meet business objectives and create a working environment that helps colleagues develop and achieve. You’ll guide and engage your team to deliver excellent standards and results in line with the Trading plan, and foster a culture of learning, support and recognition.

At WHSmith we reward effort with benefits like pension, cycle to work, generous annual

Qualifications

• Current/recent retail leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

Responsibilities

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

Skills

Leadership

Communication

People development

Flexibility

Job description

WHSmith in M&S Food at Ealing Broadway Station is seeking a Team Leader to lead and inspire the team to provide exceptional customer service, meet business objectives and create a working environment that helps colleagues develop and achieve. You’ll guide and engage your team to deliver excellent standards and results in line with the Trading plan, and foster a culture of learning, support and recognition.

At WHSmith we reward effort with benefits like pension, cycle to work, generous annual