Retail Team Leader: Customer Experience Champion

Sports Direct; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Bonuses

Monthly/Quarterly bonuses

Commission bonuses

28 Days Holiday

Discounted gym membership

In-store discount 40%

Group-wide 20% discount

Development courses

Job summary

Sports Direct is seeking an experienced Supervisor to lead a small in-store team and drive a world-class customer experience. You will train staff, maintain high standards, and ensure the store delivers strong commercial results.

As part of our team, you’ll champion our brand values and contribute to an engaging working environment. The role offers progression opportunities and a comprehensive benefits package including bonuses and staff discounts.

Qualifications

• Recent supervisory experience.
• Passion for retail and people.
• Confident leader who can motivate and challenge others to deliver.
• Detail oriented.
• Ability to communicate at all levels.
• Desire and hunger to be the best.
• Promote Sports Direct values and our culture to internal and external parties.

Responsibilities

• Lead a small team in one of our instore departments.
• Be a role model for the delivery of a world-class customer experience and train your team to deliver this consistently.
• Create an engaging working environment for colleagues.
• Providing on the spot feedback, and celebrating success.
• You will support in delivering meticulous store presentation taking pride in implementing visual merchandising standards that align with the Sports Direct Brand.
• Lead the team to ensure they are efficient in always following best practice to support the delivery of commercial goals and brand knowledge.

Skills

Supervisory experience

Retail passion

Motivational leadership

Detail oriented

Communication skills

Drive to excel

Brand values advocacy

Job description

Sports Direct is seeking an experienced Supervisor to lead a small in-store team and drive a world-class customer experience. You will train staff, maintain high standards, and ensure the store delivers strong commercial results.

As part of our team, you’ll champion our brand values and contribute to an engaging working environment. The role offers progression opportunities and a comprehensive benefits package including bonuses and staff discounts.