Retail Team Leader

Mole Valley Farmers Limited; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension match up to 5%

In-store discount 25%

Free parking

Annual leave 33 days

Training and development

Career progression

Life Assurance

Employee assistance programme

Colleague benefits

Family leave policies

Job summary

Mole Valley Farmers Limited in St Columb is seeking a proactive Retail Team Leader to guide the store’s retail department and deliver excellent customer service. You will lead by example on the shop floor, drive sales, and ensure high merchandising and stock standards while supporting colleagues to reach their full potential.

The role focuses on leading the team, developing people, and delivering a welcoming, knowledgeable shopping experience to customers every time.

Qualifications

• Experience in a retail supervisory or team leader role.
• Proven ability to lead by example and develop colleagues.
• Strong customer service focus with a track record of driving sales.

Responsibilities

• Lead and motivate the Retail Team to deliver outstanding service and standards.
• Support day-to-day running and deputise for Store Manager as required.
• Coach colleagues to maximise performance and engagement.
• Drive sales, membership growth, and basket value.
• Ensure merchandising, stock availability and store presentation meet standards.
• Oversee stock processes including replenishment, pricing, and accuracy.
• Handle customer queries, complaints, refunds, and sales orders.
• Promote safe working practices and compliance with company policies.

Skills

Retail leadership

Customer service

Team coaching

Sales focus

Stock management

Merchandising

Job description

Retail Team Leader

Application Deadline: 30 October 2026

Department: Retail

Employment Type: Full Time

Location: St Columb

Compensation: £13.50 / hour

Description

We're looking for a motivated and customer-focused Retail Team Leader to join our team. This is an exciting opportunity for an experienced retail professional to take on a key leadership role within the store. You'll support the day-to-day operation of the retail department, lead and develop colleagues, and help deliver excellent customer service whilst driving sales and operational performance. If you enjoy leading by example, developing people, and creating a positive shopping experience, we'd love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 37.5 Hours per week, working on a rota basis

As Retail Team Leader, you'll play an important role in supporting the store leadership team and ensuring the retail department operates effectively. You'll lead by example on the shop floor, delivering excellent customer service, maintaining high merchandising and stock standards, and supporting colleagues to achieve their full potential. You'll work closely with the wider store team to drive sales, improve performance, and ensure customers receive a welcoming and knowledgeable service every time they visit.

Key responsibilities include:

• Leading and motivating the Retail Team to deliver outstanding customer service and operational standards
• Supporting the day-to-day running of the retail department and deputising for the Store Manager when required
• Coaching, developing, and supporting colleagues to maximise performance and engagement
• Driving sales performance, customer membership growth, and average basket spend
• Ensuring high standards of merchandising, stock availability, and store presentation
• Supporting stock management processes including replenishment, pricing, and stock accuracy
• Handling customer queries, complaints, refunds, and sales orders professionally and efficiently
• Promoting safe working practices and ensuring compliance with company policies and procedures

About You

• Previous experience in a retail supervisory or team leader position
• A passion for delivering exceptional customer service
• Strong leadership, communication, and interpersonal skills
• The ability to motivate, coach, and develop others
• Good commercial awareness and an understanding of driving sales performance
• Strong organisational skills with the ability to prioritise workloads effectively
• A proactive, adaptable, and solution-focused approach
• Knowledge of the agricultural and countryside marketplace would be advantageous, but not essential

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies