Retail Team Leader

TN United Kingdom; Paisley; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a dynamic Bureau Manager to oversee multiple locations within a bustling retail environment. This role demands a natural leader who can inspire teams to achieve exceptional customer service and operational excellence. You will take charge of managing daily operations, ensuring compliance with regulations, and fostering a culture of continuous improvement. If you're passionate about leading teams and enhancing customer experiences, this is your chance to make a significant impact in a rewarding career with limitless potential.

Benefits

25 days annual leave plus bank holidays

Employee discount platform

Employee Assistance Program

Season Ticket Loan

Life & Dental Insurance

Critical Illness Cover

Qualifications

• Proven experience in leading diverse teams.
• Strong focus on customer service excellence.

Responsibilities

• Manage multiple bureau locations and drive performance.
• Mentor team members to enhance customer service.

Skills

Leadership

Customer Service

Communication

Team Management

Problem Solving

Job description

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Bureau Manager – ASDA Travel Money, - Linwood and Dumbarton

Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Salary: £30,225.00

Location: Dual site Bureau Manager

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between 8.30am – 8pm, Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

25 days plus bank holidays pro-rata

Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores

Employee Assistance Program

Season Ticket Loan/Ride to Work Scheme

Life & Dental Insurance, Critical Illness Cover

Current Job Not Taking You Places?

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Field Based Bureau Manager.

As an integral part of ASDA Travel Money, you will be covering three of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision.

What will you be doing?

You will take ownership for the larger management of each site and use your experience to drive results and productivity

Ensuring each team of Travel Service Partners strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money

Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available

Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives

Engaging with customers to process all foreign exchange transactions accurately and efficiently

Delivering on key performance goals both procedural, operational and customer focused

Utilising your keen eye for detail to process daily online FX request and deliveries

Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

What do I need to have?

A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.

Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.

Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.

Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.

Step 2 – You’ll be invited to a face-to-face interview to meet with the Area Manager. We’ll delve deeper into your experience and assess your suitability and background in relation to the roles and its core objectives. They’ll be plenty of time for you to assess us equally and ask lots of questions to ensure this role is right for you too. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that you’ll complete.

Step 3 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest Field based Bureau Manager. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.