Retail Team Leader

Travelex Deutschland Gmbh; Paisley; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Bureau Manager, where your leadership will inspire a dynamic team in delivering exceptional customer service. In this role, you will oversee multiple bureaus, ensuring each team excels in providing guidance and support for foreign exchange transactions. Your passion for motivating others and commitment to high standards will drive results and enhance customer experiences. This is an exciting opportunity to make a significant impact in a market-leading organization that values diversity and innovation. If you're ready to lead and make a difference, we want to hear from you!

Benefits

Employee discount platform

Employee Assistance Program

Season Ticket Loan/Ride to Work Scheme

Life & Dental Insurance

Critical Illness Cover

Qualifications

• Proven leadership skills to manage diverse teams effectively.
• Strong communication abilities to build relationships with customers.

Responsibilities

• Manage multiple bureau sites and drive productivity.
• Ensure exceptional customer service and team performance.
• Implement processes based on customer feedback to improve service.

Skills

Leadership

Communication

Customer Service

Motivation

Job description

Bureau Manager – ASDA Travel Money, - Linwood and Dunbarton

Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between 8.30am – 8pm, Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits:

1. Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
2. Employee Assistance Program
3. Season Ticket Loan/Ride to Work Scheme
4. Life & Dental Insurance, Critical Illness Cover

About the Role:

Travelex attributes its success and growth to its hard-working people. If you see yourself as a natural leader who can galvanise people and showcase best practices while mentoring from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Field Based Bureau Manager.

As an integral part of ASDA Travel Money, you will be covering three of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step foot through the door each day, many looking for help and guidance on all aspects of foreign exchange. We aim to be the preferred provider of foreign exchange and deliver detailed and concise advice paired with an exceptional customer experience.

What will you be doing?

1. Take ownership for the larger management of each site and drive results and productivity.
2. Ensure each team of Travel Service Partners delivers the best possible customer experience.
3. Nurture and mentor the team to maintain high levels of customer service.
4. Review customer feedback and implement processes to improve outputs and achieve objectives.
5. Engage with customers to process all foreign exchange transactions accurately and efficiently.
6. Deliver on key performance goals.
7. Utilise keen eyes for detail to process daily online FX requests and deliveries.
8. Implement and drive best legal practices and regulatory standards.

What do I need to have?

1. A passion for leading: You’ll know what it takes to galvanise and lead diverse teams to deliver on targets.
2. Great communicator and motivator: You’ll find talking with people and building relationships comes naturally.
3. Great customer service matters to you: You know what good service looks like and strive to deliver exemplary service.
4. Desire to succeed: You’ll have the drive and vision to want to make a difference.

What does the interview process look like?

1. Step 1: Our team of Talent Acquisition Partners will review your application and conduct an initial screening call.
2. Step 2: You’ll be invited to a face-to-face interview to assess your suitability and background.
3. Step 3: If successful, we’ll reach out to offer you the opportunity to join Travelex.

About Travelex:

We are one of the market leading specialist providers of foreign exchange, founded in 1976. Our mission is to simplify our customers’ access to international money, however and whenever.

We are an equal opportunity employer and value diversity at our company.