Customer Service Specialist

Travelex Limited; United Kingdom; On-site; GBP 17,908 - 20,664; Part time

Benefits offered by this job

25 days + bank holidays

Everyday Rewards discount platform

Employee Assistance Program

Cycle to Work Scheme

Life & Dental Insurance, Critical Illn

Job summary

Travelex in Peterborough is seeking a part-time Customer Service Specialist to handle inbound calls about travel money, support both customers and branches with order queries, and advise on Travelex products. You’ll ensure GDPR/compliance while meeting client-focused service goals.

We offer a 24/7 operation with varied shifts and a supportive benefits package. The role suits someone who communicates clearly, enjoys helping travellers, and thrives in a fast-paced call centre.

Qualifications

• Numerical proficiency to handle cash and currencies.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong communication skills and ability to listen and understand customer needs.

Responsibilities

• Nurture and form relationships with customers through inbound calls to tailor travel money options.
• Support customers and branches with queries on Travel Money orders.
• Establish yourself as a travel money ambassador and trusted advisor for Travelex products and services.
• Ensure GDPR and financial regulation standards are followed while achieving compliance and customer satisfaction goals.

Skills

Numerical proficiency

MS Office

Excellent communicator

Customer focus

Job description

## Customer Service SpecialistApplylocations: GBR - Peterborough - WWHtime type: Part timeposted on: Posted Todayjob requisition id: JR50186**Customer Service Specialist****Job Type**: Zero hours**Hours per week**: Casual**Salary:** £13.50 per hour**Working Patterns:** We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation.**Benefits:*** 25 days plus bank holidays* Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores* Employee Assistance Program* Cycle to Work Scheme* Life & Dental Insurance, Critical Illness Cover**Current Job Not Taking You Places?****Exchange your job for a new career with limitless destinations at Travelex.**Travelex attributes its success and growth down to its hard-working people. It’s our desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Customer Service Specialist.As an integral part of the Travelex Customer Service Team, you will be placed at the heart of a bustling call centre, supporting our customers, both personal and business with their Foreign Exchange options, and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!**What will you be doing?*** Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.* Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.* Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services* Ensuring GDPR and financial regulation standards are adhered with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling* Delivering on key performance goals both procedural, operational and customer focused**What do I need to have?*** Numerically and technically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and coveting vast amounts of currency regularly daily**.** You’ll also need to have a firm understanding of Microsoft Office products such as Outlook, Excel, and Word.* Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.* Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.**What does the interview process look like?*** Step 1 – Our team of hiring managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.* Step 2 – You’ll be invited to a face-to-face interview at our Peterborough Head Office to meet with our Call Centre Manager. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you.* Step 3 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.**About Travelex**We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**