Retail Team Leader

DCK Group; London Colney; On-site; GBP 60,000 - 80,000; Full time

Job summary

DCK Group is seeking a Retail Team Leader/Supervisor for a multi-site role in London Colney. This position involves overseeing retail associates, managing visual merchandising, and ensuring excellent customer service. The successful candidate will have supervisory experience in retail, a positive attitude, and the ability to travel within the designated area. A competitive pay rate of £12.64 per hour and flexibly scheduled hours make this opportunity attractive for candidates looking to thrive in a dynamic environment.

Benefits

Competitive rates of pay

Free jewellery - up to £55 per month!

Flexible working hours

Qualifications

• Supervisory experience in a retail setting is a must.
• Confident with good interpersonal skills and ability to work unsupervised.
• Access to a device with Android 8.1 or later or Apple IOS 13.4 or later.

Responsibilities

• Provide line management support to retail associates and ensure compliance with operational processes.
• Deliver excellent product presentation and optimize sales through visual merchandising.
• Coordinate appointments using a scheduling system accessed via mobile.

Skills

Customer focus

Interpersonal skills

Teamwork

Mobile software competency

Job description

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Role Title – Retail Team Leader/Supervisor -31 hours per week -£12.64per hour

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Nextand many more!

Our Retail Supervisorsare key to our business, providing face to face contact and hands-on merchandising expertise in the stores that we work with, and line management responsibility to our team of retail associates. In return we provide:

* Competitive rates of pay

* Free jewellery - up to £55 per month!

* Flexible working hours – you work the hours anytime during the day which suits you

This will be on a 30 hour contract per week, Monday to Friday. Pay rate is £12.64per hour.

Location: You will cover the zone of London Colney.

This is a multi-site role, providing cover in your designated zone so you will need to drive as well as have access to your own vehicle.

Being tech savvy is desirable as we use quite a few apps to make working here as smooth as possible.

Job role

• You will need to be host and customer-focused, with a friendly, polite, professional and positive attitude – an ambassador for our brands
• Consistently deliver excellent product presentation and visual merchandising standards in order to optimise sales
• Provide line management support to your team of retail associates, providing zone escalation support and ad-hoc expertise when required.
  
• Follow all operational processes and policies, ensuring an efficient and safe working environment
• Your appointments will be planned for you using our industry-leading scheduling system which you will access on your mobile phone

The experience we are looking for:

Supervisory experience in a retail setting is a must – you need to love working in a team, and enjoy building productive professional relationships.

• Confident & positive with good interpersonal skills
• Happy to work unsupervised, following written & visualinstructions
• Has a great standard of personal presentation as anambassador for our brands
• Able to travel efficiently to all locations in the zone using your own vehicle. You must be a driver to be able to fulfil the needs of this role, so please only apply if you have a full valid driving licence and access to your own vehicle.
• Access to a device with the operating system of eitherAndroid 8.1 or later OR Apple IOS is 13.4 or later
• Confident with the use of Mobile software and Apps

Please send an updated CV to be considered!