Retail Team Leader

Packagethe National Trust; Ilford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension up to 10%

Free NT places for you and guest

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Retail Team Leader for the shop at Sissinghurst. The role covers onsite management, stock control, and driving sales while delivering an excellent visitor experience.

You will supervise staff and volunteers in two shops, including the main shop and the plant shop, with weekend and bank holiday work in a flexible pattern. Ideal candidates will have strong team leadership, a customer-focused mindset, and adaptability.

Qualifications

• Proven experience leading shop teams.
• Strong customer service ethic and problem solving.
• Experience monitoring stock and financial targets.

Responsibilities

• Lead onsite shop teams to ensure a welcoming visitor experience and commercial success.
• Monitor stock, promote products, and support achieving financial targets.
• Supervise staff and volunteers in two retail shops on site.
• Collaborate with other departments to deliver excellent visitor service.

Skills

Team leadership

Customer service

Stock management

People management

Job description

Retail Team Leader

Date Posted: 2026-09-27T17:38:54

Location: Cranbrook, Greater London, GB, IG1 3

Application Deadline: 2026-10-29T16:31:34.127

Job Description

Summary

If you're great with people and have a talent for making the most of a shop's potential, we're looking for a Retail Team Leader in the National Trust shop at Sissinghurst. In this role you can help everyone to have an enjoyable and memorable day.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll be working weekdays and weekends including a fair share of bank holidays. Working hours are generally within 9:45-6 in the summer and shorter days in the winter. On average you'll be working two days per week but again this will flex with an increase in our busier months during the summer and a slight decrease in the winter months.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it's like to work within "Retail" at the National Trust, watch our video.

What you'll be doing

• You help manage our onsite shops, ensuring they are a delight for visitors and commercially successful.
• You monitor stock, promote products, and support the achievement of ambitious financial targets.
• You lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work.
• You supervise staff and volunteers in both of our retail shops on site, the main shop and the plant shop.
• An interest in plants may be helpful for the role but not essential.
• You work alongside colleagues in other departments to give the best possible service to everyone who visits.
• Having an onsite nursery means you will need to collect plants by trolley and transport them to the plant shop as well as looking after the paperwork relating to deliveries and stock control.

You can view the full role profile for this role in the attached document. You don't need to have all the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• Able to lead, support, and develop a team
• Confident dealing with people in a variety of situations, including when they have complaints
• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well-organised and adaptable
• Willing to learn new skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcoming in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest, and your children (under 18)
• Rental deposit loan scheme
• Season ticket loanEV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places