Retail Team Leader

Travelex Central Services; Burgh Heath; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounted health checks and wellness

Bravo Benefits

Flexible shifts

25 days holiday + bank holidays (pro‑r

Monthly bonus

Pension plan

Career development

Job summary

Asda Travel Money, in partnership with Travelex, seeks a Bureau Manager in Burgh Heath. You will lead a busy bureau, guiding a team to deliver outstanding service on foreign exchange and online orders while maintaining compliance and high performance.

Ideal candidates will be people-focused leaders with a track record of driving revenue and customer satisfaction in a retail setting. Flexible shifts and career growth opportunities are available.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong communication and eye for detail with focus on service quality.
• Proven ability to drive revenue, performance and excellence daily.

Responsibilities

• Lead and develop the team to deliver excellence daily.
• Work toward KPIs and achieve targets.
• Review data to drive performance and continuous improvement, celebrate success.
• Ensure compliance metrics and internal audits are passed.
• Process foreign exchange transactions and online orders accurately to ensure customer satisfaction.
• Provide expert advice on products and services and follow company processes.

Skills

Team leadership

Customer service

KPI driven

Communications

Job description

Bureau Manager – Asda Travel Money Location: Burgh Heath Hours: 37.5 per week Salary: £28,860 per annum Contract: Permanent, Full Time A job where you can grow, lead, and make a real difference At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

What we’re looking for

Passionate people leader who leads from the front, bringing out the best the team. Great communicator with an eye for detail, leaving no stone unturned. Experience in driving and delivering revenue, performance and excellence every day. Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.

What you’ll be doing

Leading, supporting and championing your team to deliver excellence every day. Working towards KPI’s and delivering on targets. Reviewing the data to drive performance and continuous improvement and celebrating success together. Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures. Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy. Putting your training into action and offering expert advice on our products and services. Following company processes and paying attention to the detail to ensure everything stays on track.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

What happens next

Application review – Our Talent Acquisition team or Area Manager will take a look at your application. Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise. Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have.

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Travelex We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.