Bureau Manager - Asda Travel Money

Travelex; Radcliffe; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Bravo Benefits

Flexible shifts

25 days holiday + bank holidays (pro‑r

Monthly bonus

Pension plan

Career development

Job summary

Travelex and Asda Travel Money are seeking a Bureau Manager to lead a busy bureau in Radcliffe. You will drive revenue, manage a team and ensure excellence in customer service, while delivering accurate foreign exchange transactions and online orders.

The role offers a permanent, full-time position with 37.5 hours per week and a salary of £28,860 per annum, with a range of benefits and career development opportunities. Your leadership will be central to delivering outstanding results.

Qualifications

• Leadership experience, coaching and developing a team.
• Excellent communication across all levels and with customers.
• Proven ability to drive revenue, performance and standards.
• Retail experience with customer-centric service mindset.

Responsibilities

• Lead and support your team to deliver excellence daily.
• Work towards KPIs and achieve targets.
• Analyze data to drive performance and continuous improvement.
• Ensure compliance metrics and audits are met and SOPs followed.
• Handle foreign exchange transactions and online orders with accuracy.
• Provide expert advice on products and services to customers.

Skills

People leadership

Communication

Revenue growth

Retail background

Customer service

Job description

Bureau Manager – Asda Travel Money

Location: Radcliffe, (Conveniently located in Asda Radcliffe, easily accessible from Bury, Bolton, and North Manchester)

Hours: 37.5 per week

Salary: £28860 per annum

Contract: Perm Full Time

A job where you can grow, lead, and make a real difference

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

What we’re looking for

• Passionate people leader who leads from the front, bringing out the best the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.

What you’ll be doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI’s and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support : Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits : Discounts across retail, travel, and lifestyle.
• Flexible shifts : We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus : Earn extra when you hit your targets
• Pension plan : With Scottish Widows
• Career development : Access to training, learning pathways, and internal opportunities to grow

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status