Retail Team Lead: Elevate Customer Experience & Merchandising

Fleet Farm; Plymouth; On-site; GBP 32,000 - 47,000; Full time

Job summary

Fleet Farm in Plymouth, WI is seeking a Sales Team Lead to deliver exceptional customer experiences through trip assurance, merchandising, and product knowledge. You will train and lead team members, manage daily merchandising tasks, and support store operations.

You will drive customer service in-aisle, ensure correct facing of products, execute price changes, coordinate merchandising resets, and promote loyalty programs and store initiatives.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• 1-3 years of previous related retail or leadership experience preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full-time and part-time team members.
• Demonstrated ability to act decisively and implement solutions.
• Demonstrated ability to multi-task and respond flexibly in a quick changing environment.

Responsibilities

• Train, develop, and lead Team Members within assigned zone.
• Assign, prioritize, and execute daily merchandising needs.
• In-aisle customer service and experience.
• Ensure proper facing of products and general recovery of zone.
• Consistently execute price changes and tabloid set processes.
• Coordinate with Resets and Project Coordinator for merchandising resets and off shelf changes.
• Read and implement planograms based on deadlines.
• Promote Fleet Farm loyalty program, credit card, and other initiatives.

Skills

Leadership

Customer service

Team coaching

Decision making

Education

High School Diploma or GED

Job description

Fleet Farm in Plymouth, WI is seeking a Sales Team Lead to deliver exceptional customer experiences through trip assurance, merchandising, and product knowledge. You will train and lead team members, manage daily merchandising tasks, and support store operations.

You will drive customer service in-aisle, ensure correct facing of products, execute price changes, coordinate merchandising resets, and promote loyalty programs and store initiatives.