Retail Team Lead - Customer Experience

Petstock Group; Epsom; Remote; GBP 26,000 - 34,000; Full time

Job summary

Petstock Group is seeking an Assistant Store Manager to support the Store Manager in leading a passionate team and delivering world-class customer service. The role involves coaching staff, managing stock and VM, and contributing to a positive in-store culture.

You will recruit and onboard new team members, drive sales targets, and support local marketing opportunities while maintaining a safe and engaging store environment.

Responsibilities

• Lead and coach the store team to deliver world-class customer service.
• Support Store Manager in driving sales targets and store performance.
• Oversee stock management and ensure stock integrity processes.
• Assist with visual merchandising (VM) of stock displays to maintain standards.
• Recruit, onboard and induct high-calibre new team members.
• Create a positive in-store culture and support local marketing opportunities.

Job description

Petstock Group is seeking an Assistant Store Manager to support the Store Manager in leading a passionate team and delivering world-class customer service. The role involves coaching staff, managing stock and VM, and contributing to a positive in-store culture.

You will recruit and onboard new team members, drive sales targets, and support local marketing opportunities while maintaining a safe and engaging store environment.