Retail Assistant Manager | Epsom

Petstock Group; Epsom; Remote; GBP 26,000 - 34,000; Full time

Job summary

Petstock Group is seeking an Assistant Store Manager to support the Store Manager in leading a passionate team and delivering world-class customer service. The role involves coaching staff, managing stock and VM, and contributing to a positive in-store culture.

You will recruit and onboard new team members, drive sales targets, and support local marketing opportunities while maintaining a safe and engaging store environment.

Responsibilities

• Lead and coach the store team to deliver world-class customer service.
• Support Store Manager in driving sales targets and store performance.
• Oversee stock management and ensure stock integrity processes.
• Assist with visual merchandising (VM) of stock displays to maintain standards.
• Recruit, onboard and induct high-calibre new team members.
• Create a positive in-store culture and support local marketing opportunities.

Job description

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. Take on the role of Assistant Store Manager at Petstock and support the Store Manager in leading a passionate team to deliver the world-class customer service we’re known for, playing a key role in the success of the Petstock Group. With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team. **A Peek Into Your Petstock Day*** Lead by example, mentoring and inspiring your team daily* Support your Store Manager in coaching the team to achieve and develop their knowledge and skills* Lead from the front by consistently providing an exceptional customer experience* Create strong safety mindset, committed to fostering a culture of safety within your team* Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes* Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained* Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services* Recruit, onboard, and induct high-calibre new team members* Create a fun, supportive in-store culture where your team loves coming to work every day* Proactively support local marketing opportunities and sponsorships **Do you have the below experience and looking to take the next step in your career?*** Experience in a similar store leadership role or ready to take that next step up in your retail management career* Demonstrated drive to achieve and exceed sales targets* Strong leadership with the ability to motivate and build a high-performing teams whilst fostering a positive culture* Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks* Ability to drive safe Work, Health & Safety practices* Established business acumen* Ability to be flexible and adapt to changing work environment* Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team **If this is the opportunity you’ve been looking for and you love Pets as much as we do, apply today!** **Follow us on LinkedIn to keep up to date on life across our various brands -** **http://www.linkedin.com/company/petstock** **In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes -** **https://www.petstock.com.au/pages/foundation***Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.* *We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.* *At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.* *Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.*