Retail Support Analyst

JR United Kingdom; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector seeks a Retail Support Analyst to provide essential support across their stores in the UK. This role combines project initiative with a customer-focused approach, requiring excellent communication and detail-oriented skills. Employees benefit from generous holiday, corporate discounts, and a relaxed dress code, promoting a healthy work-life balance.

Benefits

30 days holiday (increasing to 32 after 2 years)

Corporate discounts

Relaxed dress code

Free parking

Access to Employee Assistance Programme

Qualifications

• Proficient in working with Microsoft Systems, especially Excel.
• Strong communicator with the ability to influence verbally and in writing.
• Self-driven with a can-do attitude.

Responsibilities

• Providing retail stores with fast, consistent, and high-quality support.
• Carrying out stock take investigations and updating stock records.
• Performing filing and general administrative tasks.

Skills

Initiative

Customer Service

Communication

Attention to Detail

Adaptability

Tools

Microsoft Excel

Job description

Social network you want to login/join with:

Reports to: Facilities/Compliance Manager

Location: Glasgow, office based

Salary: Dependent on experience

Hours: 42.5 hours per week (8:30 am to 5:30 pm)

Role Overview

With a service-oriented mindset and the customer's best interest at heart, as a Retail Support Analyst, you will be responsible for supporting our retail stores across the United Kingdom.

You will join a team where your role will be vital to the success of the operation, so being collaborative is essential.

Could you be who we are looking for?

• Enjoy using your initiative to run projects and identify opportunities through new tasks?
• Are you self-driven with a can-do attitude?
• Passionate about helping others?
• Proficient in working with Microsoft Systems, especially Excel?
• A strong communicator with the ability to influence both verbally and in writing?
• Good attention to detail?
• Enjoy working in a busy team?
• Open to change and flexible in your work environment?

What does a typical day look like?

• Providing retail stores with fast, consistent, and high-quality support
• Carrying out stock take investigations
• Updating stock batch records
• Supporting stock control issues
• Recording transfer discrepancies
• Inputting uniform stock adjustments
• Allocating expense codes
• Recording theft issues
• Carrying out filing and general administrative tasks
• Performing any other ad-hoc duties within the Retail Support team

Working for Trespass

• 30 days holiday (increasing to 32 days after 2 years of service) to promote work-life balance
• Access to corporate discounts for you, your friends, and family
• Relaxed dress code
• Free parking, saving you parking costs and time
• Full access to our Employee Assistance Programme and more!

We are looking for like-minded, committed individuals to join us and contribute to our continued success. If this sounds like a good fit, we welcome your application.

Salary will be determined based on experience and suitability at the point of offer. If you have questions about the salary, please get in touch.