Retail Support Administrator

Age Uk; Warrington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave + bank holidays +

Annual leave purchase scheme

Wellbeing days – 2 paid days per year

Excellent pension scheme

Life assurance

Health cashback plan

Cycle to Work Scheme

Season Ticket Loan

Techscheme - buy tech up to £1000

Blue Light Card Scheme

You Did It Awards

Many additional benefits

Job summary

Age UK is recruiting for an Administrator in our Retail Support team in Warrington. You will use your administration, data management and customer service skills to support retail operations, working with the Retail Support Senior Co-ordinator to respond to internal and external stakeholders by phone and email.

With around 4,000 retail volunteers and Gift Aid delivering over £2 million annually, you will manage the online volunteer application platform and ensure Gift Aid compliance across Age

Qualifications

• Experience in a high-volume multi-functional administration role (A/I).
• Experience and knowledge of Gift Aid scheme (A/I).
• Advanced Excel skills, including VLOOKUPs and formulas (A/I).
• Proficient in MS Office applications (Word, Outlook, Teams).
• Ability to work on own initiative and as part of a team (I).
• Training on bespoke systems will be provided (I).

Responsibilities

• Support the Retail Support Senior Co-ordinator with swift responses to internal and external stakeholders by phone and email.
• Administer the new online volunteer application platform and maintain accurate Gift Aid administration.
• Ensure Gift Aid compliance across Age UK's retail estate.
• Handle general administrative duties to support a charity serving older people.

Skills

Prioritise workload

MS Office (Word/Outlook/Teams)

Teamwork & independent work

Education

Business administration qualification

Tools

Excel (advanced, including VLOOKUPs)

Job description

Age UK is recruiting! We have a fantastic opportunity to join our Retail Support team as an Administrator.

Working within our dedicated Retail Support Team, the successful applicant will utilise their skills in administration, data management and customer service to help ensure Age UK’s retail Operations are compliant and well-supported.

Working full-time at our Warrington office, you will support our Retail Support Senior Co-ordinator in the swift response to both internal and external stakeholders, both over the phone and via email, while fostering positive relationships with shops, volunteers and external contacts.

With an average of around 4,000 retail volunteers supporting our shops and over £2 million generated annually through Gift Aid, you will take responsibility for any administrative duties through our new online volunteer application platform as well as ensuring the accurate compliance and administration of Gift Aid across Age UK’s retail estate; experience and knowledge of Gift Aid is therefore fundamental to the role.

If you are a motivated Administrator looking to use your skills to support a charity that provides vital services and support to older people, then this may be the role for you!

Please see job description below for full responsibilities

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience working within a high volume multi-functional administration role. (A, I)
• Experience and knowledge of Gift Aid scheme. (A, I)
• Experience at an advanced level of using Excel including V-look ups and formulas. (A, I)

Skills and Knowledge

• The ability to prioritise your own workload. (I)
• Proficient in the use of MS office applications including, Word, Outlook and Teams. (A, I)
• An ability to work on own initiative and as part of a team. (I)
• The ability to train on bespoke systems tailored to unique organisational requirements. (I)

Great to haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Business administration qualification. (A)

What we offer in return:

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days – 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme (Subject to affordability), Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250
• Many additional benefits

Additional information

Please use a simple CV format, avoiding heavy formatting. This helps our system remove identifying information accurately and supports anonymous shortlisting. If you need support, please contact the Recruitment Team.

Use of AI

We recognise that candidates may use AI tools when preparing their application. This is acceptable, but submissions must be personalised, accurate, relevant and reflect your own experience, skills and interest in joining Age UK. Failure to do so may result in your application being rejected.

Equal opportunities & Disability Confident Scheme

Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel.

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We review applications as they are received and may close the advert early, so early applications are encouraged.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.