Shop Manager - Blackheath (West Midlands)

Age Uk; Sandwell; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days leave

Wellbeing days

Pension scheme

Life assurance

Bupa health cashback

Cycle to Work

Home & Tech purchase

Blue Light Card

You Did It Awards

Job summary

Age UK Blackheath in the West Midlands is seeking a Shop Manager to lead a friendly team, drive store performance and support charity fundraising efforts. You will manage staff and volunteers, deliver great service and promote Age UK values.

The role is 35 hours per week across seven days on a rota, including weekends. You will recruit, train and develop the team and help keep shop operations smooth and efficient.

Qualifications

• Experience in a performance driven retail/customer centric environment.
• Experience of managing people.
• Ability to build, retain and develop a team.
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership.
• Ability to delegate, coach and listen.
• Ability to manage time under conflicting priorities.
• Ability to motivate self and others.
• Adaptable approach to change and support others through it.
• Able to fulfil stock-handling requirements up to 10kg.
• Commitment to equality, diversity and inclusion, respecting colleagues and customers.
• Experience communicating with a diverse workforce and customer base.
• Ability to establish and maintain successful retail processes and merchandising.
• IT literacy and numeracy skills.

Responsibilities

• Lead daily store operations to maximise sales and profits.
• Manage staff and volunteers, providing effective leadership and development.
• Deliver excellent customer service and a positive customer experience.
• Support fundraising activities to benefit Age UK and its services.
• Work across a 7-day rota, including weekends, to cover operating hours.

Skills

Retail leadership

People management

Team development

Leadership & teamwork

Delegation & coaching

Time management

Self-motivation

Change adaptability

Stock handling (up to 10kg)

Equality & inclusion

Diversity & communication

Retail processes & merchandising

IT literacy & numeracy

Job description

Age UK is recruiting! We have an amazing opportunity for a Shop Manager to join our friendly and supportive team in Blackheath, West Midlands.

Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.

As an Age UK Shop Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK , this could be the role for you!

Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are: Application = A, Interview = I, Test = T, Presentation = P

• Experience in a performance driven retail/customer centric environment (A, I)
• Experience of managing people (A, I)
• Ability to build, retain and develop a team (A, I)
• Strong commitment to delivering results through teamwork, partnership and inclusive leadership (A, I)
• Ability to delegate, coach and listen (I)
• Ability to manage time under conflicting priorities (I)Ability to motivate self and others (I)
• An open and adaptable approach to change and be able to support others through it (I)
• Ability to fulfil the stock‑handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (I)
• Experience of communicating with a diverse workforce and customer base (A, I)
• Ability to establish and maintain successful retail processes and merchandising (I)
• IT literacy and numeracy skills (A, I)

Any other details

On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Please note many Age UK shops are split-level; please get in touch if you want to discuss accessibility in the shop you are applying to.

What we offer in return:

• Competitive salary, 25 days annual leave (pro ratio for our part‑time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro ratio for our part‑time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme (subject to affordability), Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Use of AI

We recognise that candidates may use AI tools when preparing their application. This is acceptable, but submissions must be personalised, accurate, relevant and reflect your own experience, skills and interest in joining Age UK. Failure to do so may result in your application being rejected.

Equal opportunities & Disability Confident Scheme

Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel.

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We review applications as they are received and may close the advert early, so early applications are encouraged.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.