Retail Supervisor - London Oxford Street

Dyson Institute; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave 27 days

Pension scheme

Private medical care

Life assurance

Cycle to work

Dyson product discounts

Tastecard discount

Optical Plan

Job summary

Dyson Institute in the United Kingdom is seeking a Dyson Supervisor to lead a premier retail experience. The role focuses on delivering exceptional customer service, presenting Dyson machines, and guiding back-of-house operations with a strong emphasis on stock management.

You will shape customer journeys, train a dedicated team, and partner with global and local teams to showcase Dyson's technology in-store.

Qualifications

• Leadership excellence demonstrated through inspiring and developing teams.
• Operational mastery of store routines including inventory and visual merchandising.
• Innovative strategizing with cross-functional teams to bring products to life in-store.
• Data-driven decision making using customer traffic and demos to steer actions.
• Brand ambassador delivering exceptional customer experiences and product knowledge.
• Customer-centric focus with emphasis on VIP treatment and personalized experiences.
• Continuous development of team with mentorship and knowledge sharing.
• Brand guardian ensuring Dyson's standards and integrity across store operations.

Responsibilities

• Lead and develop store teams to maintain peak performance and expertise.
• Oversee back-of-house operations including stock management and stock replenishment.
• Drive demonstrations and exhibitions of Dyson technology to customers in-store.
• Collaborate with Retail and category teams to tailor experiences for the local market.
• Monitor key metrics and translate insights into actionable store strategies.
• Act as Dyson brand representative, ensuring consistent customer interactions.

Job description

About us

Dyson is a leading technology company known for its innovative and pioneering products that redefine the boundaries of what's possible. Our commitment to pushing the boundaries of technology has made us a household name, and our retail stores play a crucial role in bringing the Dyson experience to our customers.

About the role

The primary focus is on delivering exceptional customer experiences, captivating shoppers through the presentation and demonstration of our cutting-edge machines. A substantial aspect of your responsibilities involves overseeing the back-of-house operations, with a key emphasis on efficient inventory and stock management. Identifying and addressing performance needs is integral to your role, ensuring consistent and continual development. You not only represent Dyson but also embody the brand, providing a shopping experience that outshines our competitors. Your exceptional communication skills will enable you to cultivate lasting client relationships, ultimately enhancing both sales and service with your knowledge and engaging personality. This dynamic team stands at the forefront of our retail endeavors, frequently being the very first connection our customers have with Dyson. The significance of that inaugural interaction cannot be overstated; it’s not just about making a sale, it’s about sculpting a remarkable encounter that etches an indelible memory. As a Dyson Supervisor, you are not just a leader but a visionary driving the success of one of the most innovative and cutting-edge brands in the world. Your role extends beyond traditional retail management; you are the custodian of the Dyson experience, responsible for creating an environment where technology and design converge to captivate customers.

Leadership Excellence

You have a proven track record of not just managing but inspiring and developing teams. Your ability to lead by example fosters a culture of expertise and passion, making your store a hub of knowledge and enthusiasm.

Operational Mastery

Running a Dyson store requires operational finesse. From inventory management to visual merchandising, you orchestrate the behind-the-scenes elements that ensure a seamless and engaging customer journey. Your meticulous attention to detail guarantees that the store reflects Dyson's commitment to precision and quality.

Innovative Strategist

As a strategic thinker, you collaborate with Group Retail and local category teams to bring Dyson's cutting-edge technology to life in-store. You understand the local market, tailoring demonstrations and experiences that resonate with customers and showcase Dyson's commitment to innovation.

Data-Driven Decision Maker

Key metrics are your compass. You monitor everything from customer traffic to product demos, using data to drive informed decisions. Your ability to translate these insights into actionable strategies not only boosts performance but also shapes the future direction of the store.

Brand Ambassador

You are the face of Dyson, embodying the brand and its values. As a brand ambassador, you ensure that every customer interaction is a testament to Dyson's commitment to excellence. Your passion for the products is contagious, fostering lasting relationships with clients and reinforcing Dyson's position as a leader in the technology space.

Customer-Centric Focus

Creating a 5-star customer experience is not just a goal; it's your mission. Your collaborative approach and deep understanding of customer needs drive initiatives that go beyond traditional retail, offering personalized experiences, VIP treatment, and innovative propositions that set the Dyson store apart.

Continuous Development Advocate

Your commitment to excellence extends to the continuous development of your team. You are not just a manager; you are a mentor, guiding your team to be experts in the technology space and fostering a culture of continuous learning.

Brand Guardian

As the brand guardian, you ensure that every aspect of the store aligns with Dyson's vision. Your attention to detail and commitment to perfection set the standard for your team, creating an environment where the brand thrives.

About you

Integrity: Demonstrates integrity in all decisions and actions. Flexibility: Ability to work flexibly based on business needs. Communication: Excellent communication skills. Simplicity: Proven ability to simplify complex concepts. Influence: Strong influencing skills and relationship building. Creativity: Creative and innovative, able to think differently. Passion: Passionate about developing individuals and delivering perfect brand and product experiences. Proactivity: Proactive, prepared with solutions, and anticipates problems. Organization: Organized and deadline-oriented. Ownership: Sense of ownership, committed to project delivery. Inspiration: Ability to inspire and challenge.

Benefits

• 27 days on annual leave (pro rata)
• Access to competitive pension scheme
• Access to private medical care
• Life assurance
• Cycle to work scheme
• Tastecard discount
• Amazing discounts on Dyson products
• Optical Plan #LI-AC1 Dyson is an equal opportunity employer.

Equality and Inclusion

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

About Dyson

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.