Retail Supervisor: Lead Sales & Customer Experience

Pandora; Greater London; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Monthly bonus 10-20%

Employee discount

Jewellery uniform allowance

Wear box access

Job summary

Pandora in Greater London is seeking an engaged Supervisor to oversee a busy sales floor and coach a team of sales assistants. You will drive personal KPIs, deliver a personalised shopping experience, and champion Pandora values in a fast-paced retail setting.

You will manage store operations, support recruitment and investigations, and ensure security policies are followed while maintaining high customer service standards and product knowledge.

Qualifications

• Experience leading a retail team on the shop floor.
• Proven ability to coach staff to meet sales targets and deliver excellent service.
• Knowledge of store operations, till procedures and stock handling.

Responsibilities

• Hold daily team briefs and motivate the team to beat KPIs.
• Lead by example in selling ceremonies and training.
• Conduct store walks to assess merchandising and commerciality.
• Monitor performance and take actions to support success.
• Handle escalated customer complaints with professionalism.

Skills

Team leadership

Sales coaching

Retail operations

Customer service

KPI targeting

Job description

Pandora in Greater London is seeking an engaged Supervisor to oversee a busy sales floor and coach a team of sales assistants. You will drive personal KPIs, deliver a personalised shopping experience, and champion Pandora values in a fast-paced retail setting.

You will manage store operations, support recruitment and investigations, and ensure security policies are followed while maintaining high customer service standards and product knowledge.