Retail Supervisor: Lead Sales & Customer Experience

Pandora

Greater London

On-site

GBP 19,000 - 22,000

Part time

7 days ago
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Benefits offered by this job

Competitive pay
Monthly bonus 10-20%
Employee discount
Jewellery uniform allowance
Wear box access

Job summary

Pandora in Greater London is seeking an engaged Supervisor to oversee a busy sales floor and coach a team of sales assistants. You will drive personal KPIs, deliver a personalised shopping experience, and champion Pandora values in a fast-paced retail setting.

You will manage store operations, support recruitment and investigations, and ensure security policies are followed while maintaining high customer service standards and product knowledge.

Qualifications

  • Experience leading a retail team on the shop floor.
  • Proven ability to coach staff to meet sales targets and deliver excellent service.
  • Knowledge of store operations, till procedures and stock handling.

Responsibilities

  • Hold daily team briefs and motivate the team to beat KPIs.
  • Lead by example in selling ceremonies and training.
  • Conduct store walks to assess merchandising and commerciality.
  • Monitor performance and take actions to support success.
  • Handle escalated customer complaints with professionalism.

Skills

Team leadership
Sales coaching
Retail operations
Customer service
KPI targeting

Job description

Pandora in Greater London is seeking an engaged Supervisor to oversee a busy sales floor and coach a team of sales assistants. You will drive personal KPIs, deliver a personalised shopping experience, and champion Pandora values in a fast-paced retail setting.

You will manage store operations, support recruitment and investigations, and ensure security policies are followed while maintaining high customer service standards and product knowledge.

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