Retail Supervisor - Lead, Delight & Drive Sales

Whittard of Chelsea; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Monthly product allowance

Wellbeing resources & family-friendly

Job summary

Whittard of Chelsea is seeking a Retail Supervisor to lead our in-store team across one of our London stores. You’ll cover opening and closing duties, energise the team, and ensure every detail is in place to deliver exceptional customer experiences.

You’ll mentor colleagues, manage stock, handle cash, and promote Whittard standards of service. The role requires a flexible weekend schedule and a proactive, customer‑focused mindset.

Qualifications

• Experience leading a retail team on a busy shop floor.
• Confident, hands-on approach to delegating and guiding shifts.
• Excellent communication and problem-solving under pressure.
• Strong awareness of sales performance and converting insights into actions.
• Commitment to delivering outstanding customer service and brand experience.

Responsibilities

• Lead by example on the shop floor and support shop management.
• Organise daily activities, delegate tasks, and coach colleagues.
• Oversee cash handling, deliveries, merchandising and health & safety.
• Manage store stock and visuals to ensure a smooth customer flow.
• Drive sales through understanding KPIs and customer needs.
• Act as a bridge between sales advisors and management to maintain smooth operations.

Skills

Team leadership

Shift management

Customer service

Communication

Commercial awareness

Whittard ambassador

Job description

Whittard of Chelsea is seeking a Retail Supervisor to lead our in-store team across one of our London stores. You’ll cover opening and closing duties, energise the team, and ensure every detail is in place to deliver exceptional customer experiences.

You’ll mentor colleagues, manage stock, handle cash, and promote Whittard standards of service. The role requires a flexible weekend schedule and a proactive, customer‑focused mindset.