Retail Supervisor - Greenwich

Nestle; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Potential bonus

Complimentary Nespresso machine and咖啡豆

Job summary

Nespresso Retail at IKEA Greenwich is seeking a proactive Retail Supervisor on a full-time 40-hour week for a 4-month fixed-term contract. The role offers a competitive hourly rate of £16.80 and the chance to lead boutique performance with a premium customer experience.

You will drive sales targets, coach the team, run trainings and manage escalated issues. Nestlé emphasizes sustainability and luxury service in this boutique setting.

Qualifications

• Previous supervisory shop floor experience in retail.
• Experience in luxury retail preferred.
• Strong customer service skills.
• Ability to coach and mentor sales assistants.
• Experience delivering sales targets.

Responsibilities

• Attaining sales targets through premium customer experience.
• Complete shop floor observations and provide feedback to the team.
• Coach team on customer experience across the boutique.
• Deliver high standard of customer service.
• Facilitate team training sessions.
• Take accountability for managing and resolving escalated complaints.
• Monitor and lead on internal control processes.

Skills

Retail supervision

Customer service

Team coaching

Sales targets

Luxury retail

Job description

Business Area: Nespresso Retail

Location: IKEA, Greenwich

Salary: £16.80 per hour

Contract type: full-time, 4-month fixed term contract

Some of our fantastic benefits:

• Potential bonus

• Complimentary Nespresso machine and coffee pods

We are looking for a proactive and commercially driven Retail Supervisor to join the team based in IKEA, Greenwich on a full time (40 hours / 5 days a week) and 4-month fixed term contract basis which could lead to something more.

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling : making coffee a force for good (https://www.nespresso.com/uk/en/sustainability) .

Your impact

Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.

• Utilising customer experience and everyday coaching across the team.

• Delivering a high standard of customer service.

• Facilitating team training sessions.

• Taking accountability for managing and resolving escalated complaints.

• Monitoring and leading on internal control processes.

• Leading on ad hoc audits.

Your ingredients for success

To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.

• A strong understanding of the retail and competitive environment in which the Nespresso business operates.

• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.

• The ability to maintain and support a positive and collaborative team culture.

To find out more about Nespresso please visit: www.nespresso.com

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace (https://www.nestle.co.uk/en-gb/jobs/diversity-equity-inclusion)