Retail Supervisor (20 hrs)

TN United Kingdom; Reading; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking a passionate Retail Supervisor for their Reading store. The role involves leading the team, ensuring exceptional customer service, and supporting management in achieving sales targets. This part-time position offers competitive pay and opportunities for career development.

Qualifications

• Previous retail experience, ideally with supervisory experience.
• Ability to lead a team and stay calm under pressure.
• Self-motivated with a positive attitude.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Offer excellent customer service and demonstrate strong product knowledge.
• Assist management in achieving store sales targets and KPIs.

Skills

Customer service

Team leadership

Communication

Attention to detail

Job description

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Purpose

Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join the team in our Reading store.

You will be offered a competitive hourly rate of up to £13.41 per hour plus non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, contracted for 20 hours per week. The ideal candidate:

• Has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
• Possesses a positive attitude towards providing exceptional customer service.
• Has the ability to lead a team, work on a fast-paced shop floor, and stay calm under pressure.
• Has previous retail experience, ideally with supervisory experience.

Key activities:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open and close the store, including cashing up and completing administrative duties.
3. Offer excellent customer service and demonstrate strong product knowledge.
4. Promote and recommend complementary products with each sale.
5. Assist management in achieving store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is well merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics:

• Ability to follow management instructions for additional tasks.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, proactive attitude.
• Ability to supervise, motivate, coach, and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• Drive to exceed monthly performance targets.
• Methodical approach to daily tasks, including stock SKU management.
• High attention to detail.
• Ability to work both independently and as part of a diverse team.
• Flexibility to work any day from Monday to Sunday, committing to 20 hours per week.

Salary/Pay:

Up to £13.41 per hour plus non-contractual, hourly sales commission.