Retail Supervisor (20 hrs)

TN United Kingdom; Croydon; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a passionate Retail Supervisor for their Croydon store. This part-time role offers a competitive hourly wage and the chance to develop your retail career. You'll lead a team, ensuring exceptional customer service and achieving sales targets. With opportunities for growth and a dynamic work environment, this position is ideal for someone with retail experience and a positive attitude. Join a team that values hard work and dedication, and take the next step in your career today!

Qualifications

• Previous supervisory experience in a retail environment is essential.
• Strong ability to lead and motivate a team.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Ensure excellent customer service and achieve store sales targets.

Skills

Customer Service

Team Leadership

Retail Experience

Interpersonal Skills

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Croydon store.

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for growth and development within your retail career.

This is a part-time, permanent position, contracted for 20 hours per week. The ideal candidate:

• Has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
• Possesses a positive attitude towards providing exceptional customer service.
• Has the ability to lead a team, work calmly under pressure, and has previous retail experience, ideally with supervisory experience.

Key activities:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service with strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics:

• Able to follow management instructions regarding additional tasks.
• Previous supervisory experience, including cashing up and banking.
• Self-motivated with a positive, can-do attitude.
• Capable of supervising, motivating, coaching, and working with a team.
• Strong interpersonal and communication skills.
• Willing to serve all customers.
• Driven to exceed monthly performance targets.
• Methodical in completing daily tasks, including stock SKU management.
• High attention to detail.
• Able to work independently and as part of a diverse team.
• Flexible to work any day from Monday to Sunday, totaling 20 hours per week.