Retail Supervisor

Ralph Lauren; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ralph Lauren is seeking a dynamic Retail Supervisor in York, North Yorkshire. This role offers a full-time contract with responsibilities including managing store operations, leading teams, and ensuring exceptional customer service. The ideal candidate will possess strong leadership qualities, customer service skills, and a results-driven mindset, contributing to the inclusive culture at Ralph Lauren.

Qualifications

• Strong customer service and relationship building skills.
• Proven ability to supervise a team.
• Understanding of retail math and KPIs.

Responsibilities

• Drive excellent customer service and networking initiatives.
• Manage daily store operations and support business planning.
• Analyze sales performance metrics and inventory management.

Skills

Customer service

Relationship building

Leadership

Communication

Results-oriented

Job description

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Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Sales Support Lead - Retail Supervisor

Join the world of Ralph Lauren, where we inspire the dream of a better life through authenticity and timeless style! We're seeking a dynamic Retail Supervisor to lead our sales support operations. This role is a Full time 40 hour weekly contract permanent position based in York , North Yorkshire. You will need to be able to travel to this location.

Key Responsibilities

• Drive excellent customer service and networking initiatives
• Lead and develop store sales teams through inspirational leadership
• Manage daily store operations and support business planning
• Analyze sales performance metrics and inventory management
• Ensure brand standards and visual merchandising excellence
  
  

Business Client Development

• Support the Sales Support team in absence of manager(s) to optimise the product offer for customers
• Support the customer support model store guidelines to ensure excellent standards
• Maximise the potential of all product categories through RFID optimisation
  
  

Leadership & Engagement Support

• Support the manager(s) creating an inclusive working environment with a customer-first culture
• Support the manager(s) mentoring and coaching members of the team in operational efficiencies
• Support the team using operational metrics in absence of manager(s) to deliver sales and profit results
  
  

Operations

• Ensure we meet store target by leading the delivery and replenishment processes, by reviewing live inventory and by completing stock level callouts
• Optimise Ralph Lauren store systems and procedures to enhance operational efficiencies
• Coach teams on standard operating procedures and Customer Support Area procedures to ensure compliance with Ralph Lauren policies and standards
  
  

Experience, Skills & Knowledge

• Strong customer service and relationship building skills
• Proven ability to supervise a team
• Action-oriented and entrepreneurial spirit
• Results-driven mindset with attention to detail
• Understanding of retail math and KPIs
• Excellent communication
• developed talent and leading teams

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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