Retail Supervisor

RALPH LAUREN; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

RALPH LAUREN seeks a Retail Supervisor for their York location to lead sales support operations. The role involves fostering a customer-first culture, managing daily store activities, and ensuring brand standards are met. This full-time position requires strong leadership and customer service skills.

Qualifications

• Strong customer service and relationship building skills.
• Proven ability to supervise a team.
• Results-driven mindset with attention to detail.

Responsibilities

• Drive customer service and networking initiatives.
• Lead and develop store sales teams.
• Manage daily store operations and analyze sales performance.

Skills

Customer service

Relationship building

Supervision

Action-oriented

Results-driven mindset

Understanding of retail math

Excellent communication

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview

Sales Support Lead - Retail Supervisor

Join the world of Ralph Lauren, where we inspire the dream of a better life through authenticity and timeless style! We're seeking a dynamic Retail Supervisor to lead our sales support operations. This role is a Full time 40 hour weekly contract permanent position based in York , North Yorkshire. You will need to be able to travel to this location.

Essential Duties & Responsibilities

Key Responsibilities:

• Drive excellent customer service and networking initiatives
• Lead and develop store sales teams through inspirational leadership
• Manage daily store operations and support business planning
• Analyze sales performance metrics and inventory management
• Ensure brand standards and visual merchandising excellence

Business Client Development

• Support the Sales Support team in absence of manager(s) to optimise the product offer for customers
• Support the customer support model store guidelines to ensure excellent standards
• Maximise the potential of all product categories through RFID optimisation

Leadership & Engagement Support

• Support the manager(s) creating an inclusive working environment with a customer-first culture
• Support the manager(s) mentoring and coaching members of the team in operational efficiencies
• Support the team using operational metrics in absence of manager(s) to deliver sales and profit results

Operations

• Ensure we meet store target by leading the delivery and replenishment processes, by reviewing live inventory and by completing stock level callouts
• Optimise Ralph Lauren store systems and procedures to enhance operational efficiencies
• Coach teams on standard operating procedures and Customer Support Area procedures to ensure compliance with Ralph Lauren policies and standards

Pay Range Max

Pay Range Min Experience, Skills & Knowledge

• Strong customer service and relationship building skills
• Proven ability to supervise a team
• Action-oriented and entrepreneurial spirit
• Results-driven mindset with attention to detail
• Understanding of retail math and KPIs
• Excellent communication
• developed talent and leading teams