Retail Supervisor

Screwfix; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retailer, Screwfix, is seeking a Retail Supervisor in Newcastle upon Tyne. The role involves leading a customer-focused team, ensuring high store standards, and delivering excellent service. Join a supportive environment with opportunities for professional development and competitive benefits, including a pension scheme and store discounts.

Benefits

28 days annual leave, increasing with service

14% employer pension contribution

20% discount at Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Ability to provide exceptional customer service.
• Passionate, friendly, flexible, and reliable.

Responsibilities

• Lead the team and ensure exceptional customer service.
• Manage store standards including stock management and cash reconciliations.
• Foster a team-oriented environment while achieving sales goals.

Skills

Customer Service

Team Leadership

Adaptability

Job description

Screwfix Newcastle Upon Tyne, England, United Kingdom

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Screwfix Newcastle Upon Tyne, England, United Kingdom

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Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Key responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!
  
  

Required Skills & Experience

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!
  
  

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.
  
  

To find out more about us, please email [e-mail] for any queries

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Apply now! – Upload your CV and complete your application

• Our hourly rates may include a location allowance which is reviewed annually and may change.
  
  

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail

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