Retail Deputy Store Manager

ScS Upholstery plc; Gateshead; On-site; GBP 26,000 - 40,000; Full time

Job summary

Join a leading retail company as a Deputy Store Manager in the Metro Centre, Gateshead. In this full-time role, you will support the Store Manager in driving store performance and leading a dedicated team to deliver exceptional customer service, while managing day-to-day operations. Enjoy a competitive salary, commission opportunities, and a range of exciting employee benefits including holidays, discounts, and career progression.

Benefits

33 days holidays including bank holidays

Employee benefits platform with discounts

Career progression opportunities

Virtual GP service 24/7

Enhanced Maternity, Paternity and Adoption Leave

Qualifications

• Experience in leading and motivating a sales team.
• Passion for delivering first-class customer service.
• Enthusiasm to drive business forward.

Responsibilities

• Support the Store Manager in daily operations and performance.
• Coach and develop team members with regular reviews.
• Ensure high operational standards and customer service.

Skills

Customer focus

Communication

Interpersonal skills

Leadership

Coaching

Job description

Retail Deputy Store Manager

Department: Retail

Employment Type: Full Time

Location: Metro Centre - Gateshead

Reporting To: Store Manager

Compensation: £26,650 - £40,000 / year

Description

We’re looking for a Deputy Manager to join our Retail Sales team in Metro Centre

As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.

You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.

As a Deputy Store Manager you can earn up to £40,000.00 with Commission.

What does the role involve?

• Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
• Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
• Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
• Supporting the recruitment, onboarding, management and development of the team
• Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
• Supporting colleagues with customer orders and finance applications
• Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
• Continuously identifying opportunities to make improvements which will optimise the operational running of the store
• Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
• Ensuring that all colleagues are accountable for branch audit, banking and finance checks

What qualities are we looking for?

• Enthusiasm and passion to drive the business forward and personally succeed
• Customer focus with a passion for delivering first class customer service
• Excellent communication and interpersonal skills
• The ability to drive performance and manage difficult conversations when needed
• A desire to learn, grow and progress
• Inquisitive, ever-questioning and ever-improving
• Friendly, flexible, reliable, honest and a strong work ethic
• A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
• Experience in leading, motivating and coaching a successful sales team

What’s in it for you?

• Basic salary of £26,650 with a realistic OTE of £40,000 per year
• Competitions and incentives – recent holiday incentives include a Virgin Cruise around Miami and the Bahamas and trips to New York, Dubai and Italy
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance