Retail Supervisor

Toolstation; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in tools and building supplies seeks a Retail Supervisor in London. This role focuses on customer satisfaction, teamwork, and maintaining high store standards. Candidates should bring a positive attitude and willingness to learn, with growth opportunities and comprehensive benefits included.

Benefits

22 days’ holiday plus Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across Travis Perkins companies

Financial education and support

Recognition awards

Discounts at over 1000 retailers

Qualifications

• No retail experience needed; focus on service.
• Willing to help out and get involved.
• Be dependable, flexible, and personable.

Responsibilities

• Support Store Manager, motivate team and meet targets.
• Check and unpack deliveries, stock shelves, and clean.
• Provide excellent customer experiences with a smile.

Skills

Teamwork

Positive attitude

Reliability

Hard work and passion

Authenticity

Job description

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Retail Supervisor in Greenford

Hours: 40 hours per week

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

You’ll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships, and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. As a retail supervisor, you’ll serve customers, support the Store Manager, check deliveries, pick items from the warehouse, and stock shelves. It can be hot in the summer and cold in the winter. But if you take pride in your work and the team’s efforts, our customers will notice and appreciate us more.

Day-to-day responsibilities

• Supporting: Standing in for the Store Manager when needed, motivating and engaging the team, coaching to grow sales and meet targets.
• Mucking in: Checking and unpacking deliveries, stocking shelves, cleaning, and assembling orders.
• Delivering great service: Providing excellent customer experiences with a smile, coaching the team to do the same.
• Building relationships: Ensuring customers leave satisfied with everything they need.
• Creating a positive environment: Maintaining product availability and high standards, making the branch a great place to work.

What you'll bring

• Hard work and passion: No retail experience needed; focus on service, we’ll teach the rest.
• Teamwork: Willing to help out and get involved.
• Positive attitude: Ensure customers have a great experience.
• Reliability: Be dependable, flexible, and personable.
• Authenticity: Bring your true self to work and let your personality shine.

What you'll get

Opportunities to express yourself and develop your career in retail or other areas within the Travis Perkins Group. We support your growth with training and development, including access to our Toolstation Academy programs.

Benefits include:

• 22 days’ holiday plus Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 retailers

We also offer family-friendly policies for maternity, paternity, adoption, and surrogacy.

About Toolstation

We are one of Britain’s fastest-growing multi-channel retailers of tools, accessories, and building supplies, part of Travis Perkins plc. Our store expansion and the diversity of our group create opportunities for ambitious individuals to grow with us.