Retail Supervisor

Screwfix Direct Ltd; Helston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Service Assistant to join their dynamic team. This role is pivotal in delivering exceptional customer service, assisting with deliveries, and ensuring the warehouse meets high standards. With a focus on employee development, the company offers excellent training programs and a supportive work-life balance. If you are passionate about helping customers and thrive in a collaborative environment, this opportunity is perfect for you. Join a forward-thinking organization that values diversity and inclusivity, and take the next step in your career with a company that truly cares about its people.

Benefits

Cycle to Work Scheme

High Street Shopping Discounts

Share Plans

Simply Health

Pension Plan

Life Cover

Retail Trust Wellbeing Resources

Mind Training

Self-Development Opportunities

Enhanced Family Leave

Qualifications

• Strong customer service skills and ability to engage with customers.
• Team player with a focus on maintaining high standards.

Responsibilities

• Provide excellent customer service and assist with deliveries.
• Maintain high standards in the warehouse and engage with customers.

Skills

Customer Service

Teamwork

Communication

Education

High School Diploma

Job description

• Units B1 And B2 Helston Business Park, , Helston, TR13 8FZ

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

As a Service Assistant, your responsibilities will include:

1. Providing excellent customer service.
2. Assisting with deliveries and stocking shelves.
3. Maintaining high standards in the warehouse.
4. Engaging with customers and handling inquiries.

Benefits

We offer a range of benefits to support our employees:

Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to provide our colleagues the support and tools needed to look after their mental health.

Self-Development

Whether you want to advance your job-related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

Training programmes

We’re growing, and we want our people to grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

Be yourself at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace.

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a Service Assistant position, you’ll also need to complete a Situational Judgement Test.

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.