Retail Supervisor

Screwfix; Helston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to lead a dynamic team in a fast-paced environment. This role involves ensuring high standards of customer service and operational efficiency while fostering a collaborative and enjoyable workplace. With a focus on personal development and career progression, the company offers competitive salaries, generous leave, and a supportive culture. If you are passionate about retail and eager to make a difference, this opportunity is perfect for you.

Benefits

28 days annual leave

Pension scheme with up to 14% contribution

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Qualifications

• Experience managing a small team in a fast-paced environment.
• Strong customer service skills with a focus on sales.

Responsibilities

• Lead the team by hosting in-store and guiding customers.
• Ensure smooth operations including cash reconciliations and stock management.

Skills

Team Leadership

Customer Service

Sales Skills

Stock Management

Problem Solving

Job description

Screwfix Helston, England, United Kingdom

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Screwfix Helston, England, United Kingdom

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Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!

Opening hours:

• Monday - Friday (7am to 8pm)
• Saturday (7am to 6pm)
• Sunday (9am to 4pm)

Key responsibilities

What’s it like to be a Retail Supervisor?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards – you’ll ensure everything runs smoothly, from cash reconciliations, customer queries, audit compliance, to stock management.
• Part of the team – you’ll join a team that takes pride in their store, works together, and has fun along the way!

Required Skills & Experience

You are…

• An experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Great at providing excellent customer service and translating that into sales.
• Inquisitive, always questioning and seeking improvement.
• Passionate about our business.
• Friendly, flexible, reliable, honest, and hardworking!

What’s in it for you?

• Joining Screwfix means joining a growing team full of support, opportunities, and fun!
• We offer a competitive salary.
• 28 days of annual leave (including Bank Holidays), increasing with service, up to 33 days.
• An award-winning pension scheme with up to 14% Kingfisher contribution.
• Life cover.
• 20% discount with Screwfix and B&Q.
• Discounted healthcare.
• Company share save schemes.
• Excellent training and ongoing development to help you excel.

To find out more, please email [e-mail]. Follow us on LinkedIn, Instagram & Twitter. Apply now by uploading your CV and completing your application. Our hourly rates may include a location allowance reviewed annually.

We are committed to equal opportunity and non-discrimination. If you require support or adjustments to apply, contact us at [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Retail