Retail Supervisor

Boundary Outlet; Catcliffe; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Company Pension Scheme

Employee Assistance Programme

Long Service Awards

Store Discount

Free Parking

Subsidised Meals

Learning & Development Training

Job summary

Boundary Outlet in Sheffield is seeking a Retail Supervisor to lead our shop floor team and uphold high service standards. You will support daily operations, coach staff, and ensure excellent customer experiences. This role focuses on delivering top-notch service while maintaining store presentation and compliance with policies.

The position requires a proactive, customer-focused leader who can thrive in a fast-paced retail environment and drive team performance toward store goals.

Qualifications

• Previous experience in a retail supervisory or team leader role.
• Strong communication and leadership skills.
• Passion for delivering outstanding customer service.
• Organised with strong problem-solving abilities.
• Able to work in a fast-paced environment and adapt to priorities.
• A positive attitude and ability to motivate a team.

Responsibilities

• Support daily store operations including opening and closing procedures.
• Lead and motivate the team to deliver excellent customer service.
• Maintain high standards of store presentation and cleanliness.
• Assist with stock management, replenishment and merchandising.
• Address customer queries and resolve issues professionally.
• Train and coach team members to improve performance.
• Monitor sales and KPIs and contribute improvement ideas.
• Ensure compliance with health & safety and company policies.

Skills

Leadership

Communication

Customer service

Organisational skills

Problem solving

Team motivation

Job description

Job Title: Retail Supervisor - Fashion

Location: Boundary Outlet - Sheffield

Hours: 35 Hours a week working 5 days out of 7

About Us

Boundary Outlet is a dynamic retail destination, offering premium brands at outlet prices. We pride ourselves on delivering excellent customer service and a memorable shopping experience. We’re seeking a motivated and experienced Retail Supervisor to lead and inspire our team on the shop floor.

Role Overview

As a Retail Supervisor, you’ll support the management team in overseeing daily store operations, ensuring excellent customer service and smooth team performance. You’ll lead by example, motivate the team, and ensure that store standards are consistently high.

Key Responsibilities

• Support the day-to-day running of the store, including opening and closing procedures.
• Lead and motivate the team to deliver exceptional customer service.
• Monitor and maintain high standards of store presentation, including displays and cleanliness.
• Assist with stock management, replenishment, and merchandising.
• Address customer queries and resolve issues efficiently and professionally.
• Train, coach, and support team members to improve performance and achieve store goals.
• Monitor sales and KPIs, and contribute ideas to improve performance.
• Ensure compliance with health and safety, company policies, and procedures.

What We’re Looking For

• Previous experience in a retail supervisory or team leader role.
• Excellent communication and leadership skills.
• A passion for delivering outstanding customer service.
• Strong organisational and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A positive attitude and the ability to motivate and inspire a team.

The Perks

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Subsidised Meals
• Learning & Development Training