Retail Store Team Leader — Customer Experience Champion

CO-OP; Andover; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30% discount on Co‑op products

Flexible pay access

Up to 10% pension contributions

36 days holiday

Cycle to work

Job summary

Co-op is hiring a Customer Team Leader for a busy store in your community. You will lead a small team on shift, ensuring frontline service and smooth day-to-day operations, including tills, stocking, and community engagement.

You’ll coach colleagues, drive membership offers, and help deliver a warm, convenient customer experience while supporting store performance and safety standards.

Qualifications

• Experience leading small retail teams.
• Strong customer service orientation.
• Ability to work flexibly across store shifts.
• Excellent communication and coaching skills.

Responsibilities

• Lead day-to-day store operations on shift.
• Coach and motivate team to deliver great service.
• Assist store manager and oversee tills and stock.
• Support merchandising and community engagement.

Skills

Leadership

Customer focus

Team management

Retail operations

Communication

Job description

Co-op is hiring a Customer Team Leader for a busy store in your community. You will lead a small team on shift, ensuring frontline service and smooth day-to-day operations, including tills, stocking, and community engagement.

You’ll coach colleagues, drive membership offers, and help deliver a warm, convenient customer experience while supporting store performance and safety standards.