Community Nursing Administration Support Manager

St Peter s Hospice; West of England; Híbrido; GBP 32 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free parking

Hybrid working

Training provided

DBS check

Resumo da oferta

St Peter's Hospice is seeking a Community Nursing Administration Support Manager to ensure effective day-to-day delivery of the Community Nursing Service. The role focuses on efficient processes, data quality and continuous improvement, line-managing designated community administration staff, and acting as system administrator for e-rostering within the Patient Care Directorate.

The post involves roughly 20% e-rostering duties with training provided, and requires the ability to handle competing

Qualificações

• Degree level or equivalent knowledge plus substantial administrative experience.
• Experience supervising or line-managing staff.
• Experience reviewing operational processes and using databases/IT systems.

Responsabilidades

• Lead and support designated community administration staff to deliver a consistent, responsive service.
• Review administrative systems and processes, propose improvements and coordinate changes.
• Manage competing priorities, allocate routine work and meet deadlines and standards.
• Support audits, incidents, risk assessments, policies and service-improvement work.
• Develop and maintain effective use of the e-rostering system, including user support and training.

Conhecimentos

People management

Organisational skills

Data quality

Systems thinking

IT literacy

Formação académica

Degree or equivalent knowledge

Ferramentas

e-rostering system

Databases

Descrição da oferta de emprego

The Vacancy

Are you an experienced administration professional with strong organisational, people-management and systems skills? St Peter's Hospice is looking for a Community Nursing Administration Support Manager to help ensure the effective day-to-day delivery of our Community Nursing Service.

This is a varied and rewarding administrative management role with a particular focus on efficient processes, data quality and continuous improvement. You will line-manage designated community administration staff, support service developments and act as system administrator for e-rostering across the Patient Care Directorate. Approximately 20% of the role will focus on e-rostering responsibilities, with training provided.

What you will be doing

• Leading and supporting designated community administration staff to deliver a consistent, responsive service.
• Reviewing administrative systems and processes, recommending improvements and coordinating agreed changes.
• Managing competing priorities, allocating routine work and ensuring deadlines and service standards are met.
• Supporting audits, incident follow-up, risk assessments, policies, procedures, reports and service-improvement work.
• Maintaining and developing effective use of the e-rostering system, including user support, training, testing, routine configuration and reporting.
• Working collaboratively with Community Nursing teams, clinical managers, HR, IT and colleagues across the Hospice.

About you

You will be educated to degree level or able to demonstrate an equivalent level of knowledge alongside substantial relevant administrative experience. You will have experience of supervising or line-managing staff, reviewing operational processes and using databases or electronic information systems.

With excellent organisational, communication and IT skills, you will be confident managing a busy workload, solving practical problems and presenting information clearly. Experience in a healthcare, hospice or NHS setting, project support or service improvement would be an advantage. Previous e-rostering experience is welcome but not essential, provided you are willing and able to develop this knowledge through the training provided.

• Seeking working hours of 37.5 hours per week, or 30 hours per week for the right candidate
• Band 5 equivalent salary from £32,073 to £39,043 per year (FTE)
• Located at Brentry, with occasional travel to external clincial locations
• Free parking and onsite cafe
• Paid DBS check

Why join St Peter's Hospice?

You will join a collaborative service where effective administration directly supports the delivery of high-quality care. We are looking for someone who shares our values of excellence, compassion, respect, passion and collaboration, and who understands and values the work of the Hospice.

About Us

We've spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.

We're here for the people around our patients too - those closest to them. Before, during and after a bereavement, we provide support that's remembered forever.

We think it's that unforgettable support that inspires people to give back to St Peter's. To fundraise for us. Donate. Volunteer. We're not exaggerating when we say that we couldn't do what we do without our wonderful supporters. We really can't thank them enough.

We want to help many more people to die well. And we're doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care.

We're here for all, for free, forever.

The Benefits

If you join our clinical team, we offer NHS Agenda for Change benefits such as:

• NHS equivalent salaries
• Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years' service)
• Continuation in the NHS pension scheme for existing members
• Recognition of previous NHS service for sick pay

There are many benefits to working at St Peter's including:

Finance

• 27 days' holiday plus bank holidays pro rata. This increases the longer you're with us
• Competitive salary
• Pension, with employer matched contributions up to 6%

Wellbeing

• Enhanced sick pay, rising with service to a maximum of 12 weeks' full and 12 weeks' half pay.
• Birthday leave - a day off in the month of your birthday
• Ability to buy or sell up to three days of annual leave per year
• Volunteer leave
• Life insurance scheme
• Employee assistance programme
• Access to discounts and offers through the Blue Light Card
• Home and electronics salary sacrifice scheme
• Free parking at our main office sites
• Cycle to work salary sacrifice scheme
• Travel discounts
• Eye care scheme
• Annual flu vaccine scheme

Learning & Development

• Comprehensive induction
• In-house learning & development team
• Continual professional development

Flexible Working

Life is busy and we all want to enjoy a healthy work/life balance. That's why we offer flexible working hours, and if it's practical for your role, we also offer hybrid working.

You can split your hours between your home and our offices in Brentry and Long Ashton. We think this is a good way to work - it gives you the convenience of working from home and the camaraderie of being with colleagues in the office.

Equity and Diversity

We want our teams to reflect the diversity of our community - and we want everyone to feel that they belong. That's why we've joined ENEI: Employers Network for Equality and Inclusion. This is a UK based, not-for-profit organisation that helps employers build and maintain diverse teams and inclusive cultures. We're really pleased to have ENEI supporting us on our Equity, Diversity and Inclusion journey.

Just as we offer care to all, we welcome applications from everyone. We want to hear from you regardless of your age, disability, religion or belief, sex, race, sexual orientation, gender reassignment, marriage and civil partnership, and pregnancy and maternity.