Fashion Retail Store Manager - Lead Selling & Experience

Glassworks London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Glassworks London is a fast-moving independent women’s fashion retailer. We are seeking a Store Manager to own commercial performance, customer experience, team capability, VM standards and daily store operations.

In this role you will lead service and selling from the floor, coach your team, maintain VM and stock standards, build relationships with customers and ensure the store remains commercially alive every day.

Qualifications

• Fashion, lifestyle, premium, boutique or service-led retail management experience.
• Strong shop-floor selling and customer service ability.
• Commercial awareness and confidence using KPIs.
• Experience coaching or developing team members.
• Strong VM, standards and store-presentation instincts.
• Stockroom, replenishment and operational discipline.
• Confidence addressing underperformance or missed standards fairly.
• Calm, practical ownership and good communication.
• Interest in local customer growth, VIP relationships or events.

Responsibilities

• Store sales, KPIs and daily commercial priorities.
• Active selling, styling, fitting-room service and customer experience.
• Team coaching, feedback, standards and daily floor leadership.
• Visual merchandising execution, maintenance and store presentation.
• Stockroom standards, replenishment, deliveries, transfers and stock accuracy.
• Opening/closing standards, handovers, escalation and store readiness.
• Recruitment, trials, onboarding and training of store team members.
• Local customer development, VIP/clienteling, review management, in-store customer events and community activity.
• Store issues, facilities follow-up and visible action logs.
• Turning problems into clear actions with owners, dates and evidence.

Skills

Retail management

Shop-floor selling

KPIs understanding

Coaching teammates

VM standards

Stockroom operations

Communication skills

VIP clienteling

Job description

Glassworks London is a fast-moving independent women’s fashion retailer. We are seeking a Store Manager to own commercial performance, customer experience, team capability, VM standards and daily store operations.

In this role you will lead service and selling from the floor, coach your team, maintain VM and stock standards, build relationships with customers and ensure the store remains commercially alive every day.