Retail Store Manager (Penzance)

Cancer Research UK (CRUK); Shop; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Retirement plan

Generous leave allowance

Discounts on travel

Gym membership

Wellbeing support

Job summary

Cancer Research UK is seeking a Retail Store Manager in a Penzance shop to lead a diverse team, manage a high-street store, and drive sales and fundraising targets daily.

You will recruit, develop and motivate staff and volunteers, ensure strong customer service, and run fundraising events to support CRUK’s mission to beat cancer. A rewarding role in a charity retail environment.

Qualifications

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness in a retail setting.
• Knowledge of high street fashion retail is advantageous.
• Adaptability in changing situations and independence.
• Awareness of price, value and worth of items.

Responsibilities

• Guiding, inspiring and engaging a team of paid staff and volunteers.
• Taking ownership for commercial running of the store including display, stock management and shop standards.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through cost control and sales.
• Creating relationships with the local community and Cancer Research UK colleagues.
• Organising and running fundraising events to achieve targets.
• Maintaining compliance with health & safety, safeguarding, security and HR policies.
• Manual handling and physical activity required in day-to-day duties.

Skills

Team leadership

Target-driven

Multi-tasking

Customer service

Commercial awareness

Fashion retail knowledge

Adaptability

Price/value awareness

Job description

Position Overview

Endless pre-loved items. A crucial source of fundraising. A store that runs your way. Retail Store Manager Salary: £27,882 - £32,749 per annum + benefits Reports to: Area manager Department: Trading Contract: Permanent Hours: Full time 37.5 hours per week Location: Penzance shop External Closing date: 6 September 2026 23:55 Internal: In line with organisational policy this role will remain open for internal applications until: 6 September 2026 23:55 Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you. We're looking for a motivating store manager to join Cancer Research UK’s trading team. You'll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do. You'll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse shop team.
• Taking ownership and responsibility for commercial running of your storeincluding display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Organising and running creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health & safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including being able to work effectively independently.
• An awareness of the price, value and worth of items.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

• Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
• Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Equal Opportunity

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.